Summary
Overview
Work History
Education
Skills
References
Timeline
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WALTER COPELAND

Flower Mound,TX

Summary

Collaborative leader bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Overview

11
11
years of professional experience

Work History

MEMBERSHIP COORDINATOR

YMCA OF METROPOLITAN DALLAS
10.2022 - Current
  • Increased membership exponentially through engagement and excellent communication skills; able to retain members by creating effective strategies for increasing member engagement.
  • Increased customer acquisitions through effective social media management, grassroots marketing and new member orientation.

TEAM LEAD/MEMBERSHIP SERVICES REP

YMCA OF METROPOLITAN DALLAS
05.2018 - 10.2022
  • Provided excellent customer service to members, guests and program participants in the branch, over the phone; conducted interviews and assisted with onboarding process; conducted tours for prospective members; helped resolve membership concerns and issues while keeping upper management informed of any unusual situations or concerns.

Enrollment Services Specialist

Academic Partnerships
Dallas, TX
04.2013 - 07.2017
  • Performed data entry and maintained detailed reports on enrollment trends over time.
  • Assessed transfer credits from other institutions and evaluated transcripts for accuracy.
  • Processed applications for admission and matriculation into college programs.
  • Collaborated with academic advisors to ensure appropriate placement of incoming freshmen classes.
  • Assisted students with enrollment processes, including registration and financial aid.
  • Conducted outreach activities to promote enrollment services to potential students.
  • Responded to student inquiries regarding admissions requirements, course selection, and other related topics.

Education

Bachelor of Science - Mathematics

PAUL QUINN COLLEGE
Dallas, TX
05.1996

Skills

  • Excellent communication skills (both verbal and written)
  • Outstanding customer service skills and organizational skills
  • Relationships and Rapport (networking abilities)
  • Active Member Engagement
  • Multitasking Abilities
  • Time Management
  • Project and Budget Management
  • Team Collaboration
  • Member Engagement; Retention and Recruitment
  • Direct Sales; sales expertise

References

References available upon request.

Timeline

MEMBERSHIP COORDINATOR

YMCA OF METROPOLITAN DALLAS
10.2022 - Current

TEAM LEAD/MEMBERSHIP SERVICES REP

YMCA OF METROPOLITAN DALLAS
05.2018 - 10.2022

Enrollment Services Specialist

Academic Partnerships
04.2013 - 07.2017

Bachelor of Science - Mathematics

PAUL QUINN COLLEGE

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