Walter Geiger
Pensacola,FL
Summary
Conscientious professional with extensive experience advocating for individuals and families' social and economic well-being. Skilled at providing guidance, support, and assistance. Strong communication and management skills and committed to inspiring community service.
Trained and utilized skills to assist in understanding clients' needs and abilities.
Dynamic individual with hands-on experience in crisis management and talent for navigating challenges. I bring strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset and committed to making meaningful contributions and advancing organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Territory Manager - Sales and Service
Breeze South
11.2021 - Current
- Developed comprehensive account plans for high-priority clients, leading to improved retention rates and long-term partnerships.
- Implemented creative solutions for addressing customer concerns, ultimately increasing overall satisfaction ratings.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Researched competitor activity and used findings to develop sales growth strategies.
- Successfully resolved conflicts between clients or internally among team members, maintaining a positive work environment and promoting collaboration.
- Expanded territory coverage by identifying new business opportunities and implementing effective sales strategies.
Director of Operations and Sales
Enviro-Master Services
01.2016 - 01.2020
- Company Overview: Enviro-Master services, is a hygiene company specializing in killing the germs that kill businesses
- Enviro provides world-class sanitization and disinfection solutions to business restrooms
- Assured standards, culture and continued growth including during the sale of the franchise
- Business-to-Business (B2B): Cold Calling adding 10k per year of new business per week
- Interviewed, hired, conducted onboarding, trained all employees
- Operation management through the territory from Gulfport, MS to Panama City, FL, North to Tallahassee, FL
- Nominated top nationally in sales and operations as I transitioned positions for the best interest of the franchise
- Enviro-Master services, is a hygiene company specializing in killing the germs that kill businesses
- Enviro provides world-class sanitization and disinfection solutions to business restrooms
Loss Prevention Manager
KMart
01.2003 - 01.2016
- Company Overview: Sears/Kmart is a super-market chain that has over 2000 stores across the nation
- Develop and implement shrink strategies and retail operational controls to protect company assets
- Achieved 100% successful convictions through over 100 Wicklander-Zulawski style interviews
- Attained the best shrink numbers in the district for 10 years in a row (.063-1.096) through careful and strategic development of engaged, accountable associates
- Shrink is not a one-person issue
- Manage professional development of loss prevention personnel
- Advise district and store managers on store safety, culture, and risk management
- Professionally represented companies’ interest in court for criminal, general liability, and arbitration issues
- Sears/Kmart is a super-market chain that has over 2000 stores across the nation
Safety Coordinator
Cascadia Behavioral Healthcare
01.2002 - 01.2003
- Communicated with community leaders and law enforcement to establish the organization’s place within the community provide behavioral and mental health care
- Created and developed strong responsive security department to protect clients, staff, and community
- Integrated safety and security into client development and treatment plans
- Certified trainer of Non-Violent Physical Intervention Techniques to deescalate hostile and aggressive behaviors
General Manager
Starbucks Coffee Company
01.2001 - 11.2001
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
General Manager
Caribou Coffee Company
01.1997 - 01.2001
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Regional Loss Prevention Manager
Hollywood Entertainment
01.1994 - 01.1997
- Streamlined communication channels between regional stores to efficiently share information on loss prevention trends and strategies.
- Provided expert guidance on emergency response plans, ensuring staff were well-prepared for potential crises situations.
- Collaborated with store management to develop effective security plans, leading to decreased incidents of theft and fraud.
SERGEANT
UNITED STATES AIR FORCE
01.1982 - 01.1987
- Military Law Enforcement
- Narcotic K9 Handler
- Honorable Discharge
- Appointed to protect President Ferdinand Marcos during hostile times in Philippines
- Delivered drug awareness presentations in public schools
- Metro with MN Army National Guard
Education
Master of Business Administration - Entrepreneurship
Ashford University
Clinton, IA12.2012
Bachelor of Arts - Management & Organizational Leadership
George Fox University
Newburg, OR05.2010
Skills
- Quality Control
- Customer Experience
- CRM Utilization
- B2B Sales
- Loss Prevention
- Toastmasters CC
- P&L Management
- Sales Analysis
- Route Development
- Budgeting
- Supply Chain Management
- Training
- Coaching
- Mentoring
- New revenue generation strategies
- Product specialization
- Support
- Networking
- Relationship building
- Business growth
- Analysis
- Strong work ethic
- Excellent interpersonal skills
- Crisis Management
- Cold calling
- Interviewing and Interrogations
Certification
- Emergency Medical Technician 1– State of Oregon
- Interrogations Advanced Wicklander-Zulawski
- Non-Violent Physical Intervention
- Scientific Content Analysis (SCAN)
- Proficient on Microsoft Office
Community Service
- Kara’s Bridge, Brooklyn Park, MN, 01/01/03, 12/31/03, Project Manager, Initiated and Planned the Fund Raising to build Kara’s Bridge successfully
- Trauma Intervention Program, Pensacola, FL, Portland, OR, 01/01/91, 12/31/04, Volunteer, Mobilized and dispatched fellow volunteers to traumatic crime and accident scenes when called upon by EMS
Prioremployment
- Starbucks Coffee Company, General Manager, Gresham, OR, 01/01/01, 12/31/01
- Caribou Coffee Company, General Manager, Brooklyn Park, MN, 01/01/97, 12/31/01
- Hollywood Entertainment, Regional Loss Prevention Manager, Bloomington, MN, 01/01/94, 12/31/97
Timeline
Territory Manager - Sales and Service
Breeze South
11.2021 - Current
Director of Operations and Sales
Enviro-Master Services
01.2016 - 01.2020
Loss Prevention Manager
KMart
01.2003 - 01.2016
Safety Coordinator
Cascadia Behavioral Healthcare
01.2002 - 01.2003
General Manager
Starbucks Coffee Company
01.2001 - 11.2001
General Manager
Caribou Coffee Company
01.1997 - 01.2001
Regional Loss Prevention Manager
Hollywood Entertainment
01.1994 - 01.1997
SERGEANT
UNITED STATES AIR FORCE
01.1982 - 01.1987
Master of Business Administration - Entrepreneurship
Ashford University
Bachelor of Arts - Management & Organizational Leadership
George Fox University
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