Investigations
Walter Hansen
Cyber Security Analyst
Issaquah,WA
Summary
Astute professional highly skilled in operations and improving performance metrics. Talented individual offering fluency in 2 languages. The goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Years of collateral skill sets and an enthusiastic attitude for change that align with moving into the cybersecurity industry.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Practice Administrator
Emerald City Medical Arts
Issaquah, WA
12.2016 - 11.2021
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Developed and updated department goals and achievements throughout fiscal year.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Maintained up-to-date information in electronic medical records software.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Managed and recorded facility maintenance and upkeep budget.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Implemented procedures necessary for compounding, mixing, packaging and labeling.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Successfully negotiated client contract renewals to create increased revenue.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Spearheaded and implemented new projects to expand scope of engagement.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Resident Care Director
Emeritus/Brookdale Senior Living
Sarasota, FL
10.2012 - 06.2015
- Set and updated staff schedules, delegated assignments and monitored performance.
- Coordinated care with external agencies to best support resident needs.
- Conducted admissions assessments to determine patient conditions and risk levels.
- Supervised and coached CNAs and LPNs on proper procedures and care standards.
- Assisted with development and execution of marketing strategies to maintain occupancy levels.
- Audited charts and medication to check compliance.
- Updated systems to meet residents' needs safely and effectively.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Spearheaded and implemented new projects to expand scope of engagement.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Increased patient satisfaction scores by 25% within 6 months.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
Police Officer
Tampa Police Department
Tampa, FL
08.2000 - 07.2007
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended suspects, read Miranda Rights and transported offenders to jail.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Developed organizational system for case records, reports, logs and agendas.
- Apprehended offenders and conducted interviews and interrogations.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Led undercover sting operations to target perpetrators of vice crimes.
- Validated evidence for admissibility and preserved evidence to be utilized court hearings.
- Conducted preliminary investigations at scenes of major crimes.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Sorted, organized and eliminated tips on daily basis to keep open investigations moving forward.
- Maintained tight controls during static and mobile surveillance operations to protect validity and usefulness of evidence collected.
- Coordinated swift and tactical responses to wide range of criminal issues.
- Executed operational protocols for criminal and non-criminal violations.
- Processed, verified and utilized tips to initiate speedy resolutions for investigations.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Debriefed arrested individuals to collect important information for ongoing investigations.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence and questioned witnesses.
- Checked accuracy and integrity of collected information to identify optimal course of investigation.
- Worked with investigations team to surveil and capture offenders for possession and distribution of illegal narcotics and prescription drugs.
- Determined appropriate course of criminal prosecution by analyzing and evaluating information.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
Education
Bachelor of Arts - Education
Florida State University
Tallahassee, FL 08.1986 - 12.1990
Certification - Law Enforcement Academy
Hillsborough Community College
Tampa, FL 08.2000 - 01.2001
No Degree - Multi Media Design
International Academy of Design And Technology
Tampa, FL 04.2006 - 04.2007
Certification - Nursing
Galen College of Nursing
St. Petersburg, FL 01.2009 - 01.2010
MBA - Healthcare Administration
Walden University
Minneapolis, MN 04.2014 - 12.2015
Skills
Investigations skills
Policy analysis
Investigation tactics
Report preparation
Fraud investigation
MS Office
Conflict Resolution
Fluent in Adobe, DAW (Logic Pro), EHR/MHR Centricity and KAREO
Interests
Computer Evidence Recovery
Martial Arts
Music
Timeline
Practice Administrator
Emerald City Medical Arts
12.2016 - 11.2021
MBA - Healthcare Administration
Walden University
04.2014 - 12.2015
Resident Care Director
Emeritus/Brookdale Senior Living
10.2012 - 06.2015
Certification - Nursing
Galen College of Nursing
01.2009 - 01.2010
No Degree - Multi Media Design
International Academy of Design And Technology
04.2006 - 04.2007
Police Officer
Tampa Police Department
08.2000 - 07.2007
Certification - Law Enforcement Academy
Hillsborough Community College
08.2000 - 01.2001
Bachelor of Arts - Education
Florida State University
08.1986 - 12.1990