Walter Hargrove III
Memphis,TN
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Marketing/Customer Service Lead
Solvita
04.2021 - Current
- Interacted with customers to understand their needs with exceptional product and service knowledge
- Guided staff in complaint resolution and service recovery strategies to enhance customer satisfaction
- Liaised with customers, quality control, inventory management, and distribution to ensure order accuracy and customer satisfaction
- Trained customer service staff on call handling, scheduling, and documentation procedures.
- Monitored service requests and maintained accurate records in customer tracking systems.
- Trained new and existing employees on company procedures and standards.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Directed contract and inventory inquiries to appropriate internal departments for prompt resolution
- Reviewed call notes for accuracy, completeness, and Solvita policy compliance.
Office Assistant
AutoZone Store Support Center
Memphis, TN
08.2011 - 05.2013
- Delivered mail to ensure timely communication across departments
- Packed and dispatched letters and packages for employees at AutoZone Store Support Center
- Scanned, validated, and verified documents to maintain accurate records for AutoZone employees
Office Assistant
American Residential Services
08.2010 - 05.2011
- Communicated with different branches of ARS across the nation.
- Reported weekly inventory and shipping orders to supervisor.
- Copied, filed, and made graphic presentations for supervisor and different branches of the organization.
Office Assistant
Catholic Diocese of Memphis
Memphis, TN
08.2009 - 05.2010
- Filed, copied, and greeted employees and visitors of the Diocese
- Organized various documents for all Catholic schools in Memphis
- Helped Dr. Mary McDonald, superintendent of Memphis Catholic Diocese, with various tasks across the catholic schools
- Completed tasks for the Former Bishop of Memphis, Bishop Terry Steib
Education
BBA - Marketing, Management
University of Memphis
Memphis, TN 08.2013 - 12.2017
Skills
- Customer relationship management
- Call handling
- Order tracking
- Inventory coordination
- Complaint resolution
- Staff training
- Record management
- Problem solving
- Customer relations
- Team training and development
- Payment processing
Timeline
Marketing/Customer Service Lead
Solvita
04.2021 - Current
BBA - Marketing, Management
University of Memphis
08.2013 - 12.2017
Office Assistant
AutoZone Store Support Center
08.2011 - 05.2013
Office Assistant
American Residential Services
08.2010 - 05.2011
Office Assistant
Catholic Diocese of Memphis
08.2009 - 05.2010