Walter Jones
Pueblo,CO
Summary
Seeking to advance my career by utilizing the skills and knowledge I have obtained throughout my career.. As a veteran as well as having numerous years in customer service I believe that I would be a great asset and a strong member to a team of colleagues.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Advisor
Peak Kia
10.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Insurance Sales Agent
USAA
03.2022 - Current
- Delivered superior customer service by explaining insurance products, suggesting policy updates and guiding sales process to address customer needs
- Assessed insured property value to calculate premiums and payment period
- Set up clients with new policies, calculated premiums and established payment methods
- Provided world-class insurance services to existing customer base, boosting client satisfaction and retention
- Communicated with customers to evaluate assets, lifestyle and financial health to make catered insurance recommendations for individual needs
Quality Inspector
Kurt Manufacturing
08.2021 - 03.2022
- Conducted quality inspections using proper equipment techniques
- Supported QA and QC personnel with problem-solving findings, tracing issues and preparing corrective action reports
- Trained and instructed production operators in quality assurance production checks
- Prepared statistical analyses on select processes and reported findings
- Maintained reliability of quality control data by regularly calibrating, validating and maintaining laboratory equipment
Customer Service Associate
Home Depot
02.2020 - 07.2020
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Processed customer transactions according to established policies and procedures
- Handled exchanges, returns and refunds
- Interacted with customers, promoting excellent service and experiences to generate repeat business
Lead Directional Driller/Drilling Supervisor/Directional Coordinator
Ryan Energy Services
06.2012 - 01.2016
- Company Overview: Drilling Oil Wells in the in North Dakota and Wyoming
- Supervised Drilling operations for Directional Hole
- Built Curve 14 Deg/100 to land in target zone
- Drilled extended reach lateral wells as per well plan
- Maintained and inventoried tools on location
- Kept up to date records and reports using Compass
- Communicated with Client representatives
- Coordinated Directional Jobs, Drillers
- Minimizing and identifying all associated risks
- Drilling Oil Wells in the in North Dakota and Wyoming
Directional Drilling Supervisor DD3
Schlumberger
01.2012 - 06.2012
- Company Overview: Drilling Oil Wells in the in the Gulf of Mexico
- Use of Schlumberger dedicated software programs needed to maintain drill plan
- Conducted daily communication with client, field engineers, geologists and drill crews
- Use of both conventional mud motors and Rotary Steerable motors
- 1 Month of Experience Drilling in Deepwater, 1 Month Drilling on Spar Platform in 2600', 1 Month Drilling on Drillship in less than 10,000'
- Drilling Oil Wells in the in the Gulf of Mexico
Education
Bachelor of Science - Construction Management
Colorado State University
Pueblo, CO05.2019
Associate of Arts - Civil Engineering
Pueblo Community College
Pueblo, CO10.2000
Skills
- Product inspection
- Customer relations
- Math competency
- Reliability
- Time management
- Customer experience control
- Report reparation
- Customer service
- Strong work ethic
- Service estimates
- Team player mentality
- Handling customer complaints
- Price quoting
- Workflow management
- Repairs scheduling
- Customer relationship management
- Records management
- Customer retention
- Cost estimation
- Service recommendations
Accomplishments
- Supervised team of 150 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Top Sales through effectively helping with overall increase in sales.
Certification
- Statics and Structures
- Surveying I
- Concrete and Asphalt Materials
- Building Cost Estimating
- Construction Management
- LEED Lab
- HUET Training
- Safe Gulf / Safe Land
- Rigger Certified
- TWIC CARD
- H2S Awareness
- Hazardous Material Handling
- Hazardous Environments
- Respiratory protection
- Basic CPR and First Aid
- Blood borne Pathogens
- IADC Rig Pass
- OSHA
- H2S
- Fall Protection
- Excavation
- Hazcom
- Fire Prevention
- PPE
- LOTO
- Electrical Awareness
- Confined space
- Hot Work Permits
- ASE Certified Master Mechanic
- ICAR Certified Auto body repair
Leadership Roles
- Student Body President, Pueblo Community College, 10/01/00
- Member of the Presidential Leadership Club, Pueblo Community College, 09/01/15
Languages
English
Full Professional
Timeline
Service Advisor
Peak Kia
10.2024 - Current
Insurance Sales Agent
USAA
03.2022 - Current
Quality Inspector
Kurt Manufacturing
08.2021 - 03.2022
Customer Service Associate
Home Depot
02.2020 - 07.2020
Lead Directional Driller/Drilling Supervisor/Directional Coordinator
Ryan Energy Services
06.2012 - 01.2016
Directional Drilling Supervisor DD3
Schlumberger
01.2012 - 06.2012
Associate of Arts - Civil Engineering
Pueblo Community College
Bachelor of Science - Construction Management
Colorado State University
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