Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Accomplishments
Timeline
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Walter Latour

North Miami,Florida

Summary

Systematic IT professional proficient in network, project and emergency management. Installs hardware, patches software and configures internal systems. Complex problem-solver with top-notch planning and communication strengths.

Accomplished Information Services Admin with over 4 years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Certified in Dell, Lenovo and Hewlett Packard .

Committed to providing efficient, high-quality support. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Information Services-Admin

Broward Health Medical Center
, FL
04.2023 - Current
  • Provided technical support to internal and external customers, troubleshooting hardware and software issues.
  • Installed, configured and maintained computer systems and networks, including servers, routers and other network devices.
  • Monitored system performance to ensure optimal efficiency of the IT infrastructure.
  • Created user accounts in Active Directory, provided access rights and configured profiles according to departmental requirements.
  • Maintained databases for tracking customer service requests, incidents and resolutions.
  • Tracked inventory of IT assets such as computers, laptops and printers.

Information Systems Specialist

Trillium/Steward Healthcare
Miami Dade County
08.2022 - 09.2022
  • Imaging Mobile WOW workstation on wheels
  • Installation of Computers into WOWs
  • Asset Inventory maintenance
  • Deploy assets into various departments in hospital
  • Repair broken assets.

Field Engineer

Fujitsu Inc
Miami Dade and Broward County, FL
01.2022 - 05.2022
  • Repair computers at department stores across the state of Florida
  • Manage tickets from various clients via Service Now
  • ROSS, TJMAX, HOME GOODS, STAPLES are some examples of our commercial clients.
  • Drive to client’s business address and replace PC parts and equipment.
  • Trouble shoot Servers, replace configure and install Servers.
  • Install and configure PC computers, peripherals, and networking. - Install and configure
  • Microsoft OS, Office, and JAL applications
  • Provide remote desktop support via telephone, email, or remote access software (VNC)
  • Requires physical work, including packing, shipping, and moving computers.

Computer Tech/Field Repair Engineer

Worldwide Tech Services
Miami, Florida, FL
01.2021 - 05.2021
  • Imaging Assets
  • Repairing Assets
  • IT Technical Troubleshooting
  • HP/Dell/Lenovo Certified
  • Pick Up Parts from Vendors via Fedex
  • Contact Customers and set appointments for service
  • Identified customer needs and developed solutions based on user feedback.
  • Assisted in troubleshooting issues related to product design or manufacturing processes.
  • Provided support during the installation, maintenance, repair, and calibration of equipment.

Computer Tech/ Inventory Asset Engineer

GE Digital
Miami, Florida
02.2020 - 07.2020
  • Imaging Assets
  • Maintaining Inventory Data
  • Packaging and sending out PCs and Laptops
  • Wipe Assets Clean before reinstalling software
  • Communicate with users and employees helping with all technical troubleshooting.

Computer Technician/Helpdesk/Desktop Support

L2R Consulting
Miami Lakes, FL
08.2019 - 09.2019
  • Perform Windows Imaging and installed Windows on 1000 computers
  • Serving as the first point of contact for customers seeking technical assistance over the phone or email, performed remote troubleshooting through diagnostic techniques and pertinent questions
  • Diagnosed and resolve basic technical issues.

ATM Technician

Fast Trans Inc.
Opa-Locka, Florida, FL
05.2015 - 12.2015
  • Provide support to all of their customers and ATMs
  • This includes being able to follow all security control processes, to be able to get into the areas of responsibility
  • Prioritized calls in order of importance
  • Contact customer with an estimated arrival time
  • Evolve and make changes based upon where the largest problems are
  • Supplied Hard Rock Stadium with 15+ ATM’s throughout 1 week
  • Performed preventative maintenance on ATM machines, including cleaning and replacing parts.
  • Repaired malfunctioning components of ATMs, such as card readers, cash dispensers, and monitors.
  • Diagnosed malfunctions by running tests on various systems and components to identify the source of problems.
  • Configured software settings for new ATMs to ensure proper operation.
  • Maintain ATM efficiency during NFL game days.

Education

Bachelor of Arts - Information Technology

Florida International University
Miami, FL
12-2023

Associate of Arts - Computer Engineering

Miami Dade College
Miami, FL
05-2020

Skills

  • Fluent in English and Creole
  • Adobe Photoshop, C, Security Management, Windows 7, Windows 10
  • Connect Hardware, Troubleshoot Connections Setup Wi-Fi hardware
  • Server Management
  • Software Development
  • Strong Oral and Written Communication Skills
  • Network Security
  • Technical Support
  • Data Collection
  • Verbal and Written Communication
  • Reference Research

Awards

  • Miami Central Senior High: Summa Cum Laude - May 2014
  • Miami Dade College Dean’s List - Spring 2019.
  • Dell Certified Tech - Jan 2021
  • Lenovo Certified Tech - Feb 2021
  • HP Certified Tech - Mar 2021
  • National Society of Leadership and Success - Jan 2022

Volunteer Experience

Miami Central Senior High School, Miami, Florida, Helper/ AOIT Class Leader, 01/01/13, 12/01/14, Maintained and cleaned over 25 classrooms daily. Recycled Paper emphasis Campus Tour to middle school students Served as the chair of the AOIT Magnet program leader.

Accomplishments

  • High School Summa Cum Laude Award/ Diploma of Distinction
  • National Society of Leadership and Success
  • Dell Certified
  • Lenovo Certified Tech
  • HP Certified Tech
  • Miami Dade College Dean List

Timeline

Information Services-Admin

Broward Health Medical Center
04.2023 - Current

Information Systems Specialist

Trillium/Steward Healthcare
08.2022 - 09.2022

Field Engineer

Fujitsu Inc
01.2022 - 05.2022

Computer Tech/Field Repair Engineer

Worldwide Tech Services
01.2021 - 05.2021

Computer Tech/ Inventory Asset Engineer

GE Digital
02.2020 - 07.2020

Computer Technician/Helpdesk/Desktop Support

L2R Consulting
08.2019 - 09.2019

ATM Technician

Fast Trans Inc.
05.2015 - 12.2015

Bachelor of Arts - Information Technology

Florida International University

Associate of Arts - Computer Engineering

Miami Dade College

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Walter Latour