Giscard Mortel
Elmont
Summary
Dynamic professional with extensive experience in client relations and event coordination at We Are BMF. Proven track record of enhancing project execution and communication through effective presentations and budget management. Proficient in Microsoft Excel and skilled in fostering collaborative environments to ensure operational success and client satisfaction.
Overview
7
7
years of professional experience
Work History
Client Services Intern
We Are BMF
NY
01.2024 - 05.2024
- Coordinated and scheduled internal and external meetings, ensuring seamless communication and project execution.
- Created activation decks and client presentations, effectively communicating campaign concepts and event strategies.
- Assisted with copywriting for consumer journeys, creative briefs, and campaign materials; contributed ideas during client presentations.
- Managed budget trackers, attendee lists, and project timelines using Microsoft Excel.
- Supported event planning and execution by sourcing materials and coordinating logistics for high-profile clients, including Formula 1, Vince Camuto, Icon Build, and e.l.f. Cosmetics.
Administrative Support Assistant
North Shore Medical Office
Great Neck
12.2022 - 06.2023
- Delivered exceptional client service by scheduling appointments, communicating test results, and coordinating patient transfers to nursing staff for appropriate triage.
- Maintained and organized confidential patient records with accuracy and discretion.
- Improved department responsiveness by prioritizing incoming calls, helping reduce the dropped-call rate from 18% to 7%.
Section Leader
Trader Joe's
Hewlett
06.2019 - 10.2022
- Managed inventory ordering and back-stock operations for a department responsible for 23% of total store sales.
- Collaborated with management to develop engaging product displays that increased customer engagement and sales performance.
- Provided exceptional customer service in a fast-paced, high-volume retail environment.
- Trained, mentored, and onboarded new team members to ensure operational success and service excellence.
Crew Member
Trader Joe's
05.2017 - 06.2019
- Delivered high-quality customer service by creating positive shopping experiences for a diverse customer base.
- Managed inventory replenishment and prioritized stock placement to maintain product availability and store organization.
- Assisted with daily store operations while maintaining company standards for efficiency and customer satisfaction.
Education
Bachelor of Science - Communications Arts
St. John's University
Queens, NY05-2024
Skills
- Fluent in English and Haitian Creole
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Google Workspace (Docs, Sheets, Slides)
- Client Relations
- Event Coordination
- Administrative Support
- Project Management
Timeline
Client Services Intern
We Are BMF
01.2024 - 05.2024
Administrative Support Assistant
North Shore Medical Office
12.2022 - 06.2023
Section Leader
Trader Joe's
06.2019 - 10.2022
Crew Member
Trader Joe's
05.2017 - 06.2019
Bachelor of Science - Communications Arts
St. John's University