Walter Lattimore
Summary
Proven leader with extensive experience at Uhaul Moving And Storage, adept in operations management and customer relations. Excelled in staff training and development, enhancing team motivation and customer satisfaction. Achieved significant improvements in financial accuracy and inventory control, demonstrating a strong blend of analytical and interpersonal skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Uhaul Moving And Storage
Clearwater, FL
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Dishwasher
Homemade
Athens, GA
06.2019 - 05.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
Security
Georgia Theatre
Athens, GA
08.2011 - 05.2021
- Followed cash, security, inventory and labor policies and procedures.
- Enhanced security measures by developing comprehensive information security policies and protocols.
- Enhanced security by conducting regular patrols and monitoring surveillance equipment.
- Enhanced security operations by implementing efficient monitoring protocols and procedures.
- Performed risk analyses to identify appropriate security countermeasures.
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
Education
Certificate - Hospitality And Tourism Management
Florida Atlantic University
Boca Raton, FL04.2020
Certificate - Medical Assisting
Everest Institute - Atlanta Downtown
Atlanta, GA01.2010
High School Diploma -
Clark Central High School
Athens, GA06.1996
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Customer rapport
- Customer Relationship Management (CRM)
- Orientation and training
Timeline
Assistant Manager
Uhaul Moving And Storage
07.2021 - Current
Dishwasher
Homemade
06.2019 - 05.2021
Security
Georgia Theatre
08.2011 - 05.2021
Certificate - Hospitality And Tourism Management
Florida Atlantic University
Certificate - Medical Assisting
Everest Institute - Atlanta Downtown
High School Diploma -
Clark Central High School