WALTER POLETINE
Tomball,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
EOS Fitness
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Associate
Planet Fitness
06.2022 - 04.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Addressed inquiries, resolved customer issues and managed customer relations
- Consulted with customers regarding needs and addressed concerns
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
Pest Control Service Technician
Champions Pest Control
01.2017 - 04.2022
- Established professional relationships with customers to identify and solve pest problems
- Conducted interior and exterior pest control services to alleviate mice and insects
- Identified most effective chemicals and treatments for use against specific pests
- Recommended company products and services to prevent repeat infestations and boost sales of elimination solutions
- Followed all company protocols when applying pesticides on the inside and outside of structures
- Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency
- Attended workshops and seminars hosted by employer to keep current on methods regarding pest control
Education
High School Diploma -
Katy High School
Katy, TXSkills
- Client Relations
- Positive and Professional
- Adaptive Team Player
- Customer Service
- Upselling and Cross-Selling
- Guest services
Military Service
USMC, E-4
Timeline
Customer Service Associate
EOS Fitness
09.2023 - Current
Customer Service Associate
Planet Fitness
06.2022 - 04.2023
Pest Control Service Technician
Champions Pest Control
01.2017 - 04.2022
High School Diploma -
Katy High School
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