Walter Quijano

• 678 Unit Property, Lead a team of 10 service professionals, ensuring high-quality customer service and operational excellence.

• Developed and implemented service protocols that boosted customer satisfaction by 97%.

• Analyzed service metrics, driving continuous improvement across the department.

• Collaborated with cross-functional teams to align service operations with company objectives.

• Managed service budgets, ensuring cost-efficiency without compromising service quality.

• 745 Unit, Directed a team of 10, overseeing daily operations to maintain top-tier customer service.

• Coordinated with technicians to ensure timely and effective service delivery.

• Assisted in recruiting, training, and developing service team members.

• Implemented customer feedback mechanisms, improving overall satisfaction by 100%.

•354 Unit, Led a team of 4 service professionals, managing daily operations to meet service quality standards.

• Managed escalated customer issues, optimizing processes for efficiency and customer satisfaction.

• Team Leadership & Development

• Customer Relationship Management (CRM)

• Budget Management

• Process Improvement & Efficiency

• Service Metrics Analysis

• Conflict Resolution

• 190 Unit, Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
• Circulated throughout facility weekly to identify light bulbs in need of replacement.
• Maintained safety conditions and standards in facility.
• Provided excellent customer service while addressing tenant maintenance requests promptly and professionally.
• Fostered a positive work environment through collaboration with colleagues across departments on facility improvement initiatives.
• Delivered comprehensive support to maintenance supervisor performing skilled repairs and kept continuous focus on safety and efficiency.
• Addressed emergency situations effectively under pressure while adhering to established safety procedures.
• Assisted in troubleshooting complex mechanical issues, leading to faster resolution and minimized production delays.
• Performed regular maintenance and repairs on mechanical systems to support continuous operation.
• Positively engaged with customers and maintained professional appearance as company representative.