Walter Reta
Madera,CA
Summary
Results-driven professional specializing in customer support and service resolution. Demonstrated success in improving customer satisfaction through strong communication and conflict resolution skills. Expertise in identifying issues and implementing effective solutions to enhance service delivery.
Overview
37
37
years of professional experience
Work History
Division Manager
City of Fresno
Fresno
12.2024 - 07.2025
- Designed job skills and training programs for underserved young adults.
- Managed daily operations of division, ensuring efficient service delivery.
- Cultivated positive relationships with community stakeholders to enhance collaboration.
- Resolved escalated customer service issues, improving overall satisfaction.
- Coordinated cross-departmental activities related to organizational projects and initiatives.
Security Officer
Olympic Medical Center
Sequim, Washington
02.2016 - 11.2020
- Monitored premises to ensure safety and security of staff and patients.
- Conducted regular patrols to identify potential security risks within facility.
- Responded swiftly to emergencies, providing assistance until authorities arrived.
- Enforced hospital policies by checking identification and visitor access.
- Maintained accurate logs for documentation purposes, reporting incidents promptly.
Parole Agent II Supervisor
State of California Department of Corrections
Fresno
03.1988 - 11.2012
- Supervised and trained subordinate parole agents, conducting performance evaluations regularly.
- Collaborated with law enforcement to effectively address parole violations.
- Assessed compliance of parolees with court-ordered conditions and supervised community rehabilitation efforts.
- Advised families on available resources for offenders during community reintegration.
- Monitored criminal activities of parolees, reporting progress or violations to courts.
- Oversaw adult offenders to ensure adherence to court-ordered conditions.
- Maintained comprehensive reports on incidents and operational procedures.
- Developed and implemented policies to enhance workflow efficiency and accuracy.
Education
Associate of Science - Criminology
Fresno City College
Fresno, CA06-2000
Skills
- Customer support and service resolution
- Project coordination and scheduling
- Compliance assessment and performance evaluation
- Effective communication and interpersonal skills
- Conflict resolution and team building
- Strategic planning and performance improvement
- Cross-functional team coordination
- Customer relationship development
- Reliability and self-motivation
- Computer proficiency
Custom Section 1
- Long distance travel planner
- Flight and hotel accomodations
- Excursions pre and post
- 12 years European Traveller
Timeline
Division Manager
City of Fresno
12.2024 - 07.2025
Security Officer
Olympic Medical Center
02.2016 - 11.2020
Parole Agent II Supervisor
State of California Department of Corrections
03.1988 - 11.2012
Associate of Science - Criminology
Fresno City College