Walter Vargas
Pembroke Pines
Summary
Dynamic operations manager with extensive experience at MPD Technical Business Services excelling in customer relations and performance analysis. Proven track record in optimizing service call response times and managing inventory logistics. Skilled in technical repairs and team management, ensuring high-quality service delivery and client satisfaction.
Experienced with business management, strategic planning, and team leadership. Utilizes comprehensive business acumen to drive growth and operational efficiency. Track record of effective problem-solving and decision-making in dynamic environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Part Owner of a Copier Business
MPD Technical Business Services
Medley, FL
10.2016 - 01.2026
- Managed the service call department. Insured that all service calls were dispatched and done properly as well as assuring excellent customer service and optimal response time.
- Managed the delivery and relocation department. Insured that all products and copiers were delivered properly and to the correct locations. Conducted inspections on all units to insure optimal functionality.
- Managed warehouse inventory like parts, copiers and supplies. Oversaw in house copier preparation and refurbishment. Routed technicians to client service calls and handled customer inquiries and complaints.
- Coordinated installations with the IT manager and department for copier network set-ups.
Field Engineer
Sharp USA
Miami FL
05.2012 - 09.2016
- Repaired and maintained copiers and printers at client locations. Performed routine maintenance and troubleshooting on customer equipment and insured excellent customer service.
- Managed and maintained a vehicle parts inventory trunk stock for all copiers and printers serviced.
- Interacted with customers and assured excellent customer service and quick response times.
- Managed and serviced clients at assigned territories and zones.
Field Service Technician
US Imaging Solutions
Plantation, FL
02.2006 - 05.2012
- Prepared and tested copiers in-house. Diagnosed and repaired copiers and printers.
- Serviced and maintained equipment at client locations. Insured optimal customer service.
- Managed and maintained a parts inventory.
Education
High School Diploma -
Hialeah Miami Lakes Highschool
Hialeah, FLSkills
- Customer relations
- Operations management
- Performance analysis
- Quality assurance
- Technical and software skills
- Inventory and logistics specialist
- Product truck loading and delivery skills
- Team management skills
Certification
- Hp Design Jet Plotter Certification
- Canon analog and digital copier certified
- Sharp copier certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Part Owner of a Copier Business
MPD Technical Business Services
10.2016 - 01.2026
Field Engineer
Sharp USA
05.2012 - 09.2016
Field Service Technician
US Imaging Solutions
02.2006 - 05.2012
High School Diploma -
Hialeah Miami Lakes Highschool