Walthino Miguel Casanova Vilela
Columbus,OH
Summary
Versatile [Job Title] comfortable managing everything from modest smartphone fleet deployments to multi-site WAN installations. Incorporates deep network engineering expertise to reach desired performance thresholds within customers' unique means. Excels at designing customized, wholistic wireless network infrastructure frameworks. Accomplished Wireless Consultant with [Number] years building and maintaining invaluable network infrastructures. Versed in all emerging WAN and telecommunications technologies. Skilled at optimizing on-site and networked equipment to meet customer throughput and performance metrics without exceeding budgetary goals. Outgoing Wireless Sales Associate offering [Number] years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Industrious [Job Title] offering [Number] years of bakery industry experience ready to add value to [Company] team. Well-versed in processing accurate sales transactions and providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Wireless Consultant
- Assign tasks of handling customer queries and processing repair of cellular equipment Handle issues related to billing, roaming service and changes in vertical services Responsible for receiving and processing customer payments as per the standard procedures of Cellular Inc
- Greet customer in a friendly and professional mannerPerform tasks of providing loaner phone, shipping equipment and completing repair cycleResponsible for store operation like opening, closing, cash and inventory compliance Update and maintain customer account in the database system
Box Truck Driver
R.X.O
07.2023 - Current
- Established positive relationships with clients by providing exceptional customer service during deliveries.
- Obtained authorizations from shippers and receivers to assess invoices.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Loaded and unloaded cargo in a safe and efficient manner, minimizing risk of damage to goods.
- Navigated complex routes without use of GPS or wayfinding in areas of low signal.
Interpreter and Translator
Access 2 Interpreters
12.2013 - Current
- A highly talented Interpreter with huge experience in language interpretation, providing an essential service, giving assistance to non-English speaking parties; deep background in performing with spanish language interpretation activities for the parties; Sound knowledge of the general subject of the speeches that are to be interpreted; General erudition and intimate familiarity with both cultures; Extensive vocabulary in both languages English and Spanish; Profound ability to express thoughts clearly and concisely on both languages; Excellent note-taking technique for consecutive interpreting, (columbus, ohio)
English / Spanish Interpreter sales man
Kellie Auto Sales and Services
12.2007 - Current
- Tremendous sales aptitude Kellie auto sales - January 2010 to February 2012 with huge interest in car selling
- Pleasant personality with extraordinary command over the language, also bilingual skills (to the hispanic community in columbus)
- Great convincing skills and negotiation abilities
- Enormous information of the previous statistics and the current trends in the car sales market
- Welcoming and appreciating prospectus customers
- Talking with customers to understand their requirements and expectations of a car
- Suggesting them an appropriate car model
- Elaborating advanced features to customers using a layman's language avoiding the technical jargon
- Conveying the superiorities of that car model over others available in the same format
- Assuring them about the correctness of the price of the car by emphasizing its features
- Negotiating the price peacefully, but on a firm mental base
- Assisting them with information of the available finance options and relevant documentation
- Maintaining daily sales records.
Ramp Agent Supervisor
Ats Columbus International Airport
01.2021 - 07.2023
- Trained new employees in areas such as safety procedures or equipment operation.
- Maintained operational compliance with aviation safety regulations and good practices.
- Utilized optimum practices for safe, timely loading and unloading of aircraft cargo.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Covered cargo handling needs with well-organized employee schedule and well-trained staff.
- Maintained proper documentation of all hazardous materials handled on the ramp area according to federal regulations.
- Maintained accurate records of all ramp-related incidents for thorough analysis and continuous improvement efforts.
- Contributed to the development of long-term strategies for ramp services by providing valuable insights based on daily operational experiences.
- Determined quantity and orientation of cargo and computed aircraft's center of gravity.
- Delivered exceptional customer service by addressing passenger inquiries promptly and professionally during irregular operations events such as delays or cancellations.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Connected electrical power unit and hoses to aircraft.
- Conducted regular audits of safety procedures to identify areas for improvement and enhance overall workplace safety standards.
- Optimized space usage when loading cargo and baggage into aircraft compartments.
- Documented cargo movements and maintained updated files with real-time information.
- Managed customer complaints with professionalism and good critical thinking skills.
- Assisted airline clients with ad-hoc requests related to cargo loading/unloading or special assistance for disabled passengers when necessary.
- Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
- Deiced aircraft before takeoff for safety during inclement weather.
- Established strong relationships with key stakeholders, including airline partners, airport authorities, and ground service providers, to facilitate seamless ramp operations.
- Boosted employee morale and retention by fostering a positive work environment and providing ongoing support to team members.
- Reduced operational costs by optimizing staff utilization, eliminating redundancies, and maximizing resource allocation.
- Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
- Supervised day-to-day operations of busy aircraft cargo handling facility.
- Flew with crews and handled in-flight cargo needs.
- Enhanced safety measures for ground crews by conducting regular training sessions and equipment inspections.
- Managed team of cargo handlers with focus on maximum productivity and performance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Kiosera San Diego (eastridge)
DHL
07.2011 - 07.2011
- Lamination, where we cure and inspect the panel of any crack cells, comtamination or any source of inperfection Framing After curing from laminaton we put it together and with aluminum corners and screws on the corners with a power air tools
- Packing and loading is the final step after being inspected by (QC) and control then pack the solar panel and load them on the trucks ready to be ship to destinations.
Exel logistics services (Formerly DHL)
06.2009 - 12.2010
- Handle the tasks of assisting shipping manager in managing daily activities Monitor and manage the whole department in absence of the shipping manager Perform tasks of coordinating the daily shipping activities and maintain good report with business stakeholders, partners, and shippers Provide assistance to customers in areas of booking, boarding, and lifting goods Responsible for updating ship arrival schedules and provide customers with prospected information Assign the tasks of providing support to shipping department by collecting and analyzing data, as well driving forklift, cherry picker equipments
- Handle tasks of assisting shipping manager in packing items for shipment and verifying the received packages Perform responsibilities of managing expenditure on all repair and maintenance programs Monitor the work of subordinates in the absence of shipping manager
Cable Technician / sales and costumer services bilingual
Insigth comunications Inc
05.2007 - 06.2009
- Established and implemented locations for the installation of cable trays, network equipment, rack systems and communications cabinets
- Oversaw and coordinated status reports on equipment and personnel
- Analyzed cable requirements and surveyed cable routes
- Installed surface raceway, conduit, wire mold and related hardware
- Diagnose, troubleshoot cable and wire faults
- Perform various tests
- Terminated multiple pair copper cable, fiber and coax cable
- Arranged telecommunications closets and cabinets
- Terminated various modular jacks and punch down category 5E, 5 and Cat 6 cable
- Use various test equipment.
sales and costumer services bilingual
Revol wireless Inc
03.2005 - 06.2007
- Greet and Assist customer with questions about they're wireless services and difficulties mainly to the Hispanic community on the west side of Columbus
- Responsible for selling the products and services of Revol Wireless Services Handle administrative aspects of sales like completing customer contracts and warranties as well as accepting customer payments Maintain up to date knowledge of competitors products, services and prices Update market feedback to the store manager on a weekly and monthly basis Provide effective customer service and assist customer in all aspects of services and product offerings Monitor store merchandise and maintain store standards as per the guidelines of store manager Responsible for maintaining storefront and handle light clerical duties
Tech Support (Co-op)
Teleperformances
03.2004 - 09.2004
- Technical Support and Costumer Services Bilingual -Take inbound calls for a Project By the name of Cox Communications out of California east coast of the country, costumers that have Problem trouble shooting they're computer and get access to the network.
Airport Ramp Agent
Dyne Miami International Airport
10.1997 - 05.1999
- Responsible for all ground servicing of an aircraft while in the airport between flights
- Responsible for maintaining safety and security of the ramp at all times -Preparing for aircraft arrival by readying the wheel chocks, conveyor belt loaders (for unloading baggage), and various other machinery used in aircraft maintenance
- Responsible for chocking the wheels of the plane and guide the jet bridge (the enclosed ramp connecting the airport gate to the aircraft) to the aircraft door
- Responsible for a variety of maintenance activities, including spraying de-icing solution on the plane's wings, keeping the tarmac free of debris, and sometimes refueling and loading catering supplies, although refueling is usually handled by independent contractors
- Assisting and assuring all baggage has been loaded onto the aircraft and 100% -Coordinate, assist and ensure the offloading of the baggage is off the aircraft
- Monitor customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner.
Education
High School Diploma -
Ramon Castilla Callao Lima
Republica Del Peru02.1996
Skills
- Creative Thinking
- Honest and Dependable
- Network Security
- Computer Proficiency and Microsoft Office
- Team Cooperation
- Cash Register Operation
- Decision-Making
- Cellular Technology Expertise
- Flexible Hours
- Goal-Driven
- Sales floor organization
- WAN Management
- Sales and Promotions
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Team Supervision
- Customer Service
- Analytical Thinking
Additional Information
Windows NT/2000/XP (workstation & server), Windows 95/98/ME, MS-DOS, and UNIX., MS Word, Ms Excel, HTML, and Visual Basic Script web programming, Extensive knowledge about Active Directory, proxy, firewalls, routers, ACL, subnetting, ip4 and ip6 addressing., Quick learner with ability to translate complex ideas and processes into technical facts or persuasive non-technical presentation.; Excellent organizational skills and ability to prioritize workload; Attention to detail and precision, solid work ethics concerning meeting deadlines and reliability.; Excellent communication and interpersonal skills, Assisted in troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win 2000, Wind 7saffari), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.; Performed upgrades, installation of software and drivers and essential desktop troubleshooting.; Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies.; Installed logical printers on a print server and preparing print server to host clients. Troubleshooting hardware peripherals like printers modem etc- User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.; Assisted on on-site visits and hardware troubleshooting and local system upgrades
Phone
- 614-940-0404, personal
- 305-420-8904, personal
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Full Professional
Timeline
Box Truck Driver
R.X.O
07.2023 - Current
Ramp Agent Supervisor
Ats Columbus International Airport
01.2021 - 07.2023
Interpreter and Translator
Access 2 Interpreters
12.2013 - Current
Kiosera San Diego (eastridge)
DHL
07.2011 - 07.2011
Exel logistics services (Formerly DHL)
06.2009 - 12.2010
English / Spanish Interpreter sales man
Kellie Auto Sales and Services
12.2007 - Current
Cable Technician / sales and costumer services bilingual
Insigth comunications Inc
05.2007 - 06.2009
sales and costumer services bilingual
Revol wireless Inc
03.2005 - 06.2007
Tech Support (Co-op)
Teleperformances
03.2004 - 09.2004
Airport Ramp Agent
Dyne Miami International Airport
10.1997 - 05.1999
Wireless Consultant
High School Diploma -
Ramon Castilla Callao Lima
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