Wanda Austin
Brooklyn Center,MN
Summary
Proven ability in fostering student engagement and supporting special needs learners, honed at STIM Learning Center. Skilled in computer applications and collaborative teamwork, I significantly contributed to creating a positive and effective learning environment. Demonstrated expertise in relationship building, ensuring a 30% increase in student satisfaction. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
26
26
years of professional experience
Work History
Teaching Assistant
STIM Learning Center
Minneapolis, MN
06.2010 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Maintained safety and security by overseeing students in recess environments.
- Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
- Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
- Completed daily reports on attendance and disciplinary performance.
- Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
- Taught courses under guidance of senior instructors.
- Copied, organized and distributed classroom assignments or other paperwork.
- Handled class records for attendance, assignment grades and course participation scores.
- Shared important information with students concerning upcoming assignments and tests.
Receptionist /Administrative Assistant
Shiloh Temple International Ministries
Minneapolis, MN
01.1999 - 06.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Reduced incoming call response time by implementing an effective call routing system.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
Technical High, Omaha, Nebraska
Omaha, NE06.1975
Skills
- Positive Attitude
- Computer Skills
- Relationship Building
- Calm and Patient Demeanor
- Collaborative Teamwork
- Classroom support
- Effective Communication
- Helping Students with Special Needs
- Behavior Management
- Cleaning and sanitizing
- Supervising Student Activities
- Small Group and Individual Assistance
- Student Engagement
- Material Preparation
Timeline
Teaching Assistant
STIM Learning Center
06.2010 - Current
Receptionist /Administrative Assistant
Shiloh Temple International Ministries
01.1999 - 06.2010
High School Diploma -
Technical High, Omaha, Nebraska