Wanda Bodon-Mercado
Summary
Dedicated Support Specialist with a strong background in technical support and customer service. Proven ability to optimize workflows and enhance team collaboration.
Overview
17
17
years of professional experience
Work History
Support Specialist
Spring Branch ISD
Houston
08.2006 - 06.2023
- Directed incoming calls and guided walk-in inquiries to appropriate staff for efficient issue resolution.
- Cultivated positive relationships with staff and management, enhancing collaboration across teams.
- Maintained records of communication transactions, issues, and resolutions for accurate tracking.
- Executed clerical and administrative tasks, supporting on-site operational efficiency.
- Assisted with attendance management and clinic coverage during staff absences.
- Completed special projects as assigned by assistant principal.
Education
GED -
University of The State of New York
Brooklyn, NYSkills
- Technical support
- Customer service
- Support services
- Data management
- Recordkeeping skills
- Data entry
- Workflow optimization
- Operational efficiency
- Attendance tracking
- Team collaboration
- Problem solving
- Multitasking Abilities
- Time management
- Relationship building
Languages
English
Professional
Spanish
Professional
Timeline
Support Specialist
Spring Branch ISD
08.2006 - 06.2023
GED -
University of The State of New York