Wanda Burnham
Macon,GA
Summary
Customer-focused professional with extensive experience in retail environments. Supported customers in navigating product features of vape devices and smoke products, enhancing overall satisfaction. Managed inventory effectively to streamline operations and cultivated strong relationships through conflict resolution, driving repeat business.
Overview
5
5
years of post-secondary education
16
16
years of professional experience
Work History
Salesperson
Habits Smoke and Vape
Macon, GA
04.2026 - Current
- Guided customers in selecting vape devices, smoke products, and store merchandise to meet their needs.
- Clarified product differences, flavors, and device features to help customers make informed purchase decisions.
- Replenished and organized inventory on shelves to maintain an appealing shopping environment. with tobacco accessories, cartridges, and display items.
Restaurant Hostess
IHOP
Macon, Georgia
10.2025 - 03.2026
- Greeted guests at IHOP entrance with welcoming service.
- Managed waitlist and coordinated seating assignments with dining staff.
- Answered phone calls for IHOP reservations and guest questions.
Store Manager
Bonnie’s Cookies
Warner Robins, Georgia
01.2022 - 04.2024
- Managed Bonnie's Cookies daily store operations and front-of-house workflow.
- Scheduled staff shifts for Bonnie's Cookies retail team.
- Trained new hires on cookie service, register use, and shop standards.
Assistant Store Manager
Scoops Ice Cream
Forsyth, Georgia
05.2022 - 01.2024
- Supervised daily ice cream shop operations and customer service floor coverage.
- Trained new team members on frozen dessert service and store procedures.
- Managed inventory checks for cones, toppings, packaging, and dairy supplies.
Deli Clerk
Kroger
Macon, Georgia
07.2018 - 09.2020
- Assisted customers at Kroger deli counter with sliced meats and cheeses
- Prepared sandwiches and ready-to-eat items following Kroger food safety standards
- Stocked deli cases with fresh products and rotated per Kroger inventory practices
Fry Cook
Five Guys Burger And Fries
Macon, GA
09.2015 - 09.2018
- Prepared fresh fries and burgers to Five Guys cooking standards
- Monitored grill and fryer stations during busy meal periods
- Seasoned potatoes and arranged ingredients for fast order assembly
Parts and Service Cashier
Butler Toyota
Macon, GA
04.2014 - 08.2015
- Processed customer payments for Butler Toyota service repair orders.
- Balanced cash drawer and prepared daily dealership deposits.
- Issued receipts and updated service cashier records accurately.
Crew Leader
Zaxbys
Warner Robins, Georgia
09.2010 - 09.2013
- Trained new crew on food safety, service steps, and restaurant policies.
- Monitored kitchen prep and maintained quality standards for Zaxbys menu items.
- Led crew during Zaxbys shift operations and delegated front counter tasks.
Education
Associate in Business Administration - Business
Miller-Motte Technical College
Macon, GA 05.2017 - 10.2022
Skills
- Product knowledge
- Point of sale
- POS systems
- Cash handling
- Inventory tracking
- Customer service
- Customer relationship building
- Adaptive selling techniques
- Food safety
- ServSafe certification
- Food preparation
- Menu knowledge
- Quality control
- Staff training
- Task delegation
- Team building
- Conflict resolution
- Attention to detail
- Reliability
- Food preparation
Timeline
Salesperson
Habits Smoke and Vape
04.2026 - Current
Restaurant Hostess
IHOP
10.2025 - 03.2026
Assistant Store Manager
Scoops Ice Cream
05.2022 - 01.2024
Store Manager
Bonnie’s Cookies
01.2022 - 04.2024
Deli Clerk
Kroger
07.2018 - 09.2020
Associate in Business Administration - Business
Miller-Motte Technical College
05.2017 - 10.2022
Fry Cook
Five Guys Burger And Fries
09.2015 - 09.2018
Parts and Service Cashier
Butler Toyota
04.2014 - 08.2015
Crew Leader
Zaxbys
09.2010 - 09.2013