Wanda Coates
Kemper Sports
Savannah,GA
1
Certification
13
years of professional experience
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Work History
Housekeeping Supervisor
5 Months- Trained and mentored staff on housekeeping best practices and efficient use of cleaning equipment.
- Supervised daily cleaning operations, ensuring adherence to quality standards and safety protocols.
- Conducted regular inspections to maintain cleanliness and identify areas for improvement.
- Implemented inventory management for cleaning supplies, optimizing stock levels and reducing waste.
- Implemented standard operating procedures to enhance team performance and service delivery.
- Developed schedules for housekeeping staff to optimize efficiency and coverage.
- Assisted in resolving guest feedback related to housekeeping services promptly.
- Collaborated with other departments to ensure seamless service delivery across the facility.
- Conducted regular performance reviews for housekeeping staff, setting clear expectations and providing constructive feedback to drive professional growth.
- Served as liaison between housekeeping staff and hotel management, addressing any concerns or issues that arose in a timely manner.
- Coordinated schedules and managed workload to meet or exceed hotel occupancy demands.
- Collaborated with other department heads to ensure seamless guest experience throughout their stay.
Lead Housekeeping Supervisor
5 Years- Coordinated scheduling of housekeeping staff to ensure adequate coverage during peak times.
- Developed training materials for new hires, enhancing onboarding process effectiveness and staff proficiency.
- Monitored compliance with health regulations, ensuring a safe environment for guests and employees.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Managed laundry sorting, washing, drying, and ironing.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
Housekeeper
1 Year 5 Months- Managed daily cleaning tasks to maintain high standards of cleanliness and hygiene.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Adhered to professional house cleaning checklist.
Regional Manager
3 Years 8 Months- Managed daily operations across multiple locations, aligning with company standards and policies.
- Developed and implemented training programs for staff, enhancing service quality and operational efficiency.
- Analyzed performance metrics to identify areas for process improvement and strategic growth opportunities.
- Fostered relationships with clients, addressing concerns promptly to maintain high satisfaction levels.
- Coordinated with various departments to streamline communication and workflow across all regional teams.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 28 locations.
Education
GED
No Degree - Information And Office Technology
Skills
Cleaning and sanitation
Customer service orientation
Laundry sorting
Health and safety compliance
Staff training
Staff development
Training and mentoring
Department management
Task management
Quality assurance
Client relationship management
Chemical safety
Laundry operations management
Client management
Certification
- [Industrial, Commercial, Residential Standards of cleaness] - JaniPro of Greater Atlanta.
Timeline
Housekeeping Supervisor
Kemper Sports
03.2026 - CurrentRead More
Lead Housekeeping Supervisor
Target Hospitality
06.2020 - 06.2025Read More
Housekeeper
MasterCorp
12.2018 - 05.2020Read More
Regional Manager
Genesis Janitorial
08.2013 - 04.2017Read More
Middle Georgia Technical College
No Degree from Information And Office Technology
Read More
Warner Robins High School
GED
Read More