Wanda Davids
Lansing,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Quality Control Inspector
Contracted Quality Group
Grand Rapids , MI
02.2024 - Current
- Maintained records of all nonconforming products and completed corrective actions as required.
- Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
Assistant Manager
Speedway
Lansing, MI
08.2023 - 02.2024
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained up-to-date knowledge of company products and services.
Assistant Manager
Qdoba
Lansing, MI
01.2023 - 08.2023
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Inbound Sales Representative
Evolve Tele-Services Inc.
East Lansing, MI
05.2017 - 05.2022
- Personal sales on average 60% of weekly calls by following procedure, creating urgency and being empathetic. Averaged top 5 salesperson for the company.
- Applied good listening skills to determine customer preferences and financial limits.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Education
Some College (No Degree) - Business Management
Lansing Community College
Lansing, MISkills
- Sales quota understanding
- Quality control procedures
- Closing sales abilities
- High-energy attitude
- Customer relations
- Call center experience
Timeline
Quality Control Inspector
Contracted Quality Group
02.2024 - Current
Assistant Manager
Speedway
08.2023 - 02.2024
Assistant Manager
Qdoba
01.2023 - 08.2023
Inbound Sales Representative
Evolve Tele-Services Inc.
05.2017 - 05.2022
Some College (No Degree) - Business Management
Lansing Community College