Wanda Davis

• Verified insurance information, collected payments, and coordinated appointment scheduling to enhance patient flow.
• Scheduled patient appointments in Duke Health clinics through Epic Systems.
• Assisted in scheduling follow-up appointments based on provider availability, improving patient experience.
• Reviewed insurance details for accuracy, ensuring compliance with referral requirements.
• Entered patient demographics and updated Duke Health records.
• Responded to patient calls to address inquiries and directed messages to Duke Health teams.
• Adhered to HIPAA regulations when handling confidential patient information.

• Processed admissions, transfers, and discharges using hospital information systems.
• Coordinated phone calls, paging, and message routing to support nurses and physicians.
• Tracked bed assignments and updated patient status in electronic records.
• Communicated with patients, families, and staff using clear, professional language.
• Scheduled follow-up appointments at discharge to facilitate continuity of care for patients. at time of discharge.
• Provided customer service assistance to patients who had questions or concerns about their care plans.
• Processed requests for medical records from outside agencies and individuals, ensuring compliance with privacy regulations.

Participated in staff meetings and training sessions to stay informed of hospital policies and best practices.

• Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
• Provided customer service support to clients in a timely and efficient manner.
• Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
• Reviewed insurance details and confirmed coverage for scheduled visits.
• Registered patients and verified demographic information in hospital systems.
• Managed client accounts by providing accurate data entry services.
• Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
• Utilized various software and tools to streamline processes and optimize performance.
• Performed administrative tasks such as filing documents and responding to emails.