Wanda Dwyer
Waterbury
Summary
Results-oriented Admissions Director with expertise in workflow enhancement and community engagement. Skilled in developing marketing strategies and fostering partnerships to improve admissions processes. Experienced in data analysis and implementing policies that elevate outreach efforts and applicant retention.
Overview
21
21
years of professional experience
Work History
Medical Records
Laurel Ridge Center for Health & Rehabilitation
Ridgefield
03.2024 - 07.2026
- Maintained accurate medical records according to HIPAA regulations.
- Maintained accurate patient records and updated electronic medical records.
- Maintained accurate records of patient interactions using electronic medical records systems.
- Organized and managed medical records in accordance with HIPAA regulations.
- Organized medical records and other confidential documents.
- Maintained confidentiality of all medical records according to HIPAA guidelines.
- Responded to requests for medical records from attorneys or outside agencies.
- Retrieved previous medical records from outside facilities when necessary.
Director of Admissions
Laurel Ridge Center for Health & Rehabilitation
642 Danbury Road
06.2023 - 07.2026
- Facilitated communication with families regarding admissions policies and procedures, ensuring clarity and understanding.
- Directed development of marketing materials that effectively engaged potential residents and families, promoting center services.
- Conducted regular staff meetings to address challenges and enhance admissions workflow.
- Attended conferences and workshops to remain updated on higher education admissions trends.
- Evaluated data trends to refine outreach strategies and strengthen community engagement initiatives.
- Facilitated partnerships with local organizations to promote health services offered by the center.
- Maintained accurate records of all applicant information and documents.
Receptionist
Laurel Ridge Center for Health & Rehabilitation
Ridgefield
10.2020 - 07.2026
- Greeted and assisted patients and visitors upon arrival.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed multi-line phone system to direct calls efficiently.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed incoming mail and distributed communications to ensure timely information flow between departments.
- Supported administrative tasks to streamline office workflow and improve operational efficiency.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Monitored office supplies inventory, anticipated needs, placed orders, and verified receipt to maintain adequate stock levels.
Resident Care Coordinator Assistant
Laurel Ridge Center for Health & Rehabilitation
Ridgefield
05.2017 - 11.2025
- Coordinated resident care plans with interdisciplinary team members.
- Collaborated with interdisciplinary team members to coordinate care services.
- Facilitated family meetings to discuss resident care needs and updates.
- Monitored compliance with health regulations and quality standards.
Certified Nursing Assistant
Hill Top Health Care Center
Ansonia
04.2010 - 05.2013
- Monitored vital signs and reported changes to nursing staff promptly.
- Responded promptly to call lights, ensuring timely assistance and support for patient needs.
- Supported patients with activities of daily living, including bathing, grooming, and dressing, promoting independence and dignity.
- Facilitated residents' daily living activities and personal care, enhancing their comfort and well-being.
- Documented patient information accurately in electronic health records system.
- Observed and reported unusual symptoms and changes to charge nurse.
Certified Nursing Assistant
Crescent Manor Nursing Home
Waterbury
12.2007 - 12.2009
- Supported patients in daily living activities, enhancing comfort and dignity during bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Repositioned residents using proper body mechanics to prevent pressure ulcers, promoting skin integrity and comfort.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Delivered meals to patients in their rooms and provided assistance with feeding to ensure proper nutrition.
Certified Nursing Assistant
Western Massachusetts Hospital
Westfield
03.2005 - 07.2006
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Coordinated daily living activities, including personal hygiene management, feeding, and ambulation to support patient independence.
- Assisted patients with ambulation using appropriate equipment to ensure safety and mobility.
- Answered call lights promptly and responded to patient needs accordingly.
- Trained new staff on patient care best practices and safety protocols to enhance quality of care.
- Documented patient information accurately in electronic health records system.
Education
Certified Nurse's Assistant -
M.C.D.I
Springfield, MA03-2007
High School Diploma -
High School Of Commerce
Springfield, MA06-1998
Skills
- Admissions strategy
- Marketing development
- Data analysis
- Policy implementation
- Record maintenance
- Community engagement
- Team collaboration
- Conflict resolution
- Admissions management
- Multitasking capacity
- Medical record management
- HIPAA compliance
- Electronic medical records
- Patient medical records
- Organizing medical records
Accomplishments
- Employee of the month in 2013 & 2017
Timeline
Medical Records
Laurel Ridge Center for Health & Rehabilitation
03.2024 - 07.2026
Director of Admissions
Laurel Ridge Center for Health & Rehabilitation
06.2023 - 07.2026
Receptionist
Laurel Ridge Center for Health & Rehabilitation
10.2020 - 07.2026
Resident Care Coordinator Assistant
Laurel Ridge Center for Health & Rehabilitation
05.2017 - 11.2025
Certified Nursing Assistant
Hill Top Health Care Center
04.2010 - 05.2013
Certified Nursing Assistant
Crescent Manor Nursing Home
12.2007 - 12.2009
Certified Nursing Assistant
Western Massachusetts Hospital
03.2005 - 07.2006
Certified Nurse's Assistant -
M.C.D.I
High School Diploma -
High School Of Commerce