Wanda Edge
Rome,GA
Summary
Dynamic General Manager with proven expertise in operational oversight and team leadership at Shane's Rib Shack LLC. Excelled in conflict resolution and customer relations, fostering a motivated workforce. Implemented effective inventory control and training programs, enhancing staff performance and retention while ensuring compliance with health regulations.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
27
27
years of professional experience
Work History
General Manager
Shane's Rib Shack LLC
08.2008 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Shift Manager
Bruce's Foodland Plus
06.1998 - 08.2008
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
High School Diploma -
Ider High School
Ider, AL05-1976
Skills
- Leadership Development
- Conflict Resolution
- Operational Oversight
- Supportive Team Contributor
- Effective Time Management
- Training and coaching
- Customer relations
- Inventory control
- Administrative skills
- P&L management
- Purchasing
- Proficient in [software]
Timeline
General Manager
Shane's Rib Shack LLC
08.2008 - Current
Shift Manager
Bruce's Foodland Plus
06.1998 - 08.2008
High School Diploma -
Ider High School
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