Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wanda Florio

Hamilton,NJ

Summary

Dedicated Medical Assistant with extensive experience at Frye Regional Medical Center, adept in HIPAA compliance and patient care coordination. Leveraged EMR/EHR expertise and compassionate communication to enhance patient satisfaction and clinic efficiency. Proven track record in improving clinic operations and patient outcomes through meticulous attention to detail and a patient-focused approach. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Assistant

Frye Regional Medical Center
03.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Administers prescribed oral medications and gives intramuscular and subcutaneous and intradermal injections
  • Answering office phones, assisting front desk in scheduling appointments and directing calls appropriately.
  • Assists in checking out patients and assists them with referral processing and scheduling
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

Medical Assistant

Healthcare Associates/ Orlin And Cohen
11.2020 - 03.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.

Medical Receptionist

Victory Internal Medicine
06.2013 - 10.2020
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Printed prescription requests and queries in compliance with practice protocol.

Education

Certified Medical Assitant - Medical

National Healthcare Association
05.2023

High School Diploma -

Murray Bergtraur High School
New York, NY
06.1984

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Medical Terminology
  • Vital Sign Monitoring
  • EMR / EHR
  • Direct Patient Care
  • Clinical Documentation
  • Patient-focused care
  • Data Entry
  • Reliable team player
  • Procedure Assistance
  • Electronic Health Records
  • Compassionate
  • CPR
  • Immunization Administration
  • Specimens collection and processing
  • Patient Assessments
  • Professionalism and Ethics
  • Insurance Verification
  • Maintaining confidentiality
  • Appointment Setting
  • Compassionate caregiver
  • Patient Care Coordination
  • Sterilization techniques
  • First Aid
  • Equipment Sterilization
  • Anatomy and Physiology Knowledge
  • Medical office administration
  • Sterile technique
  • Complex Problem-Solving
  • Fluent in Spanish
  • Trustworthy companion
  • Adaptable
  • Prioritizing stat orders
  • Knowledge of EKG rhythm interpretation
  • Inventory Management
  • Professional Bedside Manner
  • Payment Collection
  • Medical billing and coding
  • Monitoring patient progress

Certification

  • CMA - Certified Medical Assistant
  • BLS


Timeline

Medical Assistant

Frye Regional Medical Center
03.2023 - Current

Medical Assistant

Healthcare Associates/ Orlin And Cohen
11.2020 - 03.2023

Medical Receptionist

Victory Internal Medicine
06.2013 - 10.2020

Certified Medical Assitant - Medical

National Healthcare Association

High School Diploma -

Murray Bergtraur High School

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Wanda Florio