Summary
Overview
Work History
Education
Skills
Timeline
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Wanda Hutton

Oklahoma City,OK

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 25-year background maintaining customer satisfaction and contributing to company success.

Overview

15
15
years of professional experience

Work History

Customer Service Manager

The Weight Room
08.2012 - Current
  • Resolved members complaints while prioritizingmember satisfaction and loyalty.
  • Took ownership of member issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced membercomplaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

General Manager

Gold's Gym International
01.2009 - 07.2012
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

Bachelor of Science - Business Administration

University of Oklahoma
Norman, OK
05.1985

High School Diploma -

Marlow High School
Marlow, OK
05.1979

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Customer Relations
  • Time Management
  • Decision-Making
  • Excellent time management skills
  • Adherence to high customer service standards
  • Complaint resolution
  • Effective workflow management
  • Exceptional telephone etiquette

Timeline

Customer Service Manager

The Weight Room
08.2012 - Current

General Manager

Gold's Gym International
01.2009 - 07.2012

Bachelor of Science - Business Administration

University of Oklahoma

High School Diploma -

Marlow High School

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Wanda Hutton