WANDA JOHNSON
Houston,TX
Summary
CUSTOMER ACCOUNT SPECIALIST Order To Cash | Supply Chain | Relationship Management Supply Chain professional skilled in sales support and order management. Help customers work through supply and demand challenges. Troubleshoot customer issues with commercial representatives and provide timely resolutions. Maintain and grow customer relationships by focusing on customer needs. Manage multiple business lines to include Fluorine, Agro, Batteries, and Gases. Embrace new learning opportunities for career growth and development.
Overview
10
10
years of professional experience
Work History
Customer Account Representative III
SOLVAY
01.2015 - Current
- Coordinate with manufacturing, shipping, and planning teams
- Collaborate with freight forwarders, logistics for customer order deliveries
- Review and enter customer requested purchase orders in SAP
- Work with customers regarding order request changes and methods of transport to ensure timely delivery
- Review inventory for shortages upon order entry
- Troubleshoot order issues within a timely manner
- Manage Import, Export, and Domestic Orders
- Enter sales orders, update pricing in sales orders, and modify shipping details
- Align Customers, Commercial and Operations
- Confirm orders and perform order allocation duties to support our order fulfillment performance
- Manage customer requests via email and telephone requests
- Review Open Orders to ensure process flow including material allocation and shipment creation
- Provide backup support to maintain customer centricity and perform necessary training
- Participate in special projects and travel as required
- Correspond with Global Teams for import order fulfillment
- Provide weekly import status reports to customers
- Assist team members with order issues and desk challenges
- Operate on-call duties monthly.
Customer Order Professional
BAKER HUGHES INCORPORATED
01.2013 - 01.2015
- Coordinated back office support managing intercompany stock transfers
- Collaborated with team of schedulers, buyers, planners, and shipping facilitate order fulfillment
- Troubleshoot all problems related to order for entering and moving order through manufacturing and shipping process
- Communicated with domestic and global districts, gathering details for order creation
- Created and converted purchase requisitions and purchase orders, placing orders in timely manner and ensuring customer received product
- Extended materials numbers, pricing, and other data to ordering plants, enabling customers and end-user’s opportunity for placing product demand-order
- Reviewed inventory availability, sourced available stock and processed orders, supporting customers in accomplishing assignments
- Evaluated routed transactions for sales and purchase orders and prepared certificates of conformity, ensuring goods were delivered to appropriate destinations with proper materials and traceability
- Resolved order entry and distribution problems, accommodating customer requests and maintaining shipping compliance and OTIF
- Ensured proper Incoterms, shipping routes, end-user data, export / import commodity codes entry, verifying proper delivery and logistics invoices for accounting purposes.
Education
Essential SAP Skills -
San Jacinto Community College
Houston12.2012
SAP | Materials Management -
San Jacinto Community College
Houston05.2015
Bachelor of Arts - Journalism
University of Houston
Houston12.1991
Skills
- TECHNICAL SKILLS
- SAP, Business Warehouse, Salesforcecom, Microsoft Word, Outlook, Excel, PowerPoint
- Account Management
- Document Control
- Business Acumen
- Data Tracking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of Process Improvements.
Timeline
Customer Account Representative III
SOLVAY
01.2015 - Current
Customer Order Professional
BAKER HUGHES INCORPORATED
01.2013 - 01.2015
Essential SAP Skills -
San Jacinto Community College
SAP | Materials Management -
San Jacinto Community College
Bachelor of Arts - Journalism
University of Houston
Similar Profiles
Nate CamposNate Campos
I/E Technician at SolvayI/E Technician at Solvay
Jeremy PittsJeremy Pitts
Mine Utility Foreman at SolvayMine Utility Foreman at Solvay
Jonathan MillerJonathan Miller
Process Operator at SolvayProcess Operator at Solvay
Wally BarrWally Barr
SOC Analyst Level 3 at SolvaySOC Analyst Level 3 at Solvay
Edonya TimmonsEdonya Timmons
Teacher at Bertha Alyce Early Childhood SchoolTeacher at Bertha Alyce Early Childhood School