Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wanda Lester

Atlanta,GA

Summary

Dedicated Customer Service Representative with over 11 years of experience resolving escalated issues, enhancing satisfaction, and training new staff. Proven ability to foster strong customer relations and ensure service excellence.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

All In One Security
03.2015 - 07.2026
  • Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
  • Guided passengers through long lines via TSA using professionalism, patience, and knowledge of the airport.
  • Conducted environmental assessments to ensure compliance with regulations and standards.

Education

High School Diploma -

Southwest High School
Atlanta, GA

Skills

  • Customer service
  • Customer relations
  • Call center experience
  • Conflict resolution
  • Data entry
  • Client relations
  • Active listening

Timeline

Customer Service Representative

All In One Security
03.2015 - 07.2026

High School Diploma -

Southwest High School
Wanda Lester