Wanda Musa
Fort Worth,Texas
Summary
Results-driven professional with a strong background in customer service and operational efficiency. Adept at handling high-pressure environments, managing client interactions, and ensuring seamless transactions. Proven ability to process payments, track records, and provide tailored solutions to meet customer needs. Skilled in verbal communication, analytical thinking, and customer retention strategies. Seeking to leverage expertise in sales and client relationship management in a dynamic commercial sales role.
Overview
2
2
years of professional experience
Work History
American Airlines Cargo Agent
G2 Secure Staff
04.2024 - Current
- Delivered customer service aligning with company guidelines.
- Maintained precise cargo tracking records in computer systems.
- Processed payments from customers for shipping services rendered.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
Qantas Airline Customer Service Agent
Hallmark Aviation
05.2023 - 02.2024
- Addressed queries from customers about available airport services.
- Managed boarding procedures in gate lead role.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Responsible for ensuring all payment transactions are processed correctly before issuing tickets.
- Ensured all passenger documents met legal standards.
Interior Design Intern
EC Dickens
01.2023 - 05.2023
- Created sample collections that boosted brand visibility.
- Ensured timely delivery of samples to clients and firms.
- Evaluated various showrooms for final design choices.
- Curated palettes aligning with client's interior visions.
- Collaborated with vendors and suppliers to source materials, meeting budget requirements and maintaining project timelines.
Education
Bachelor of Science - Interior Design, CIDA Accredited
The University of Texas At Arlington
Arlington, TX05-2023
Skills
- Effective Time Management
- Goal-Oriented and Target-Driven
- Data Analysis & Reporting
- Strong Verbal and Written Communication
- Analytical Thinking
- Budget Management
- Multi-tasking in Fast-Paced Environments
- Conflict Resolution
- Microsoft Office
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
American Airlines Cargo Agent
G2 Secure Staff
04.2024 - Current
Qantas Airline Customer Service Agent
Hallmark Aviation
05.2023 - 02.2024
Interior Design Intern
EC Dickens
01.2023 - 05.2023
Bachelor of Science - Interior Design, CIDA Accredited
The University of Texas At Arlington
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