Wanda Palmer
Highland,N Y
Summary
Dynamic customer service professional with a proven track record at Manheim Auto Auction, excelling in problem resolution and team development. Expert in enhancing customer satisfaction through personalized solutions and effective communication. Skilled in administrative support and complaint handling, driving operational improvements and fostering a positive client experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote Customer Service position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Self-employeed
Highland, NY
11.2016 - Current
- Utilized strong communication and analytical skills to resolve customer inquiries efficiently.
- Managed order processing and tracking using customer relationship management software.
- Developed personalized solutions to enhance customer satisfaction and loyalty
- Managed daily office operations to enhance workflow efficiency and employee productivity.
- Developed and implemented office policies to streamline procedures and improve communication.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Handled all daily positions for 3 companies.
Office Manager
Manheim Auto Auction
Newburgh, NY
06.2008 - 12.2016
- Led initiatives to modernize office technology, increasing operational effectiveness and user satisfaction.
- Analyzed operational processes to identify areas for improvement and implement solutions.
- Facilitated training sessions for new hires, promoting adherence to company standards and expectations.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated scheduling and logistics for meetings, ensuring optimal use of resources.
- Managed approximately 60 people on auction day
Education
High School Diploma -
Pawling High School
Pawling New York06.1970
Skills
- Customer service
- Customer relations
- Problem resolution
- Product knowledge
- Team development
- Administrative support
- Conflict resolution
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Paperwork processing
Timeline
Customer Service Representative
Self-employeed
11.2016 - Current
Office Manager
Manheim Auto Auction
06.2008 - 12.2016
High School Diploma -
Pawling High School