Wanda Richardson
Customer Service Consultant
Copiague,NY
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
31
31
years of professional experience
Work History
Insurance Sales Agent
GEICO
08.2004 - 04.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Sales Consultant
Daily Press
05.1996 - 01.2004
- Recommended specific advertising strategies based on company goals, developing individualized plans to generate revenue and build customer base
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory
- Educated clients on specific marketing strategies to increase client sales and overall promotion effectiveness
- Maintained sense of urgency in answering customer questions and requests through email or voice message
- Oversaw daily outbound calls to identify services that address primary needs
Advertising Sales Representative
Newsday
09.1989 - 09.1996
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings
- Built strong client relationships and provided high value-adding services, resulting in increased company market share
- Listened attentively to client feedback to create stronger relations and shape business
Education
Certificate Program - Business Administration
Weymouth Business School
Hempstead, NY05.1986
Academic -
Roosevelt High School
Roosevelt, NY06.1982
Skills
- Auto insurance
- Quotes and sales
- Client needs analysis
- Account retention
- Underwriting and adjustments
- Policy renewals
- Consultative Selling Techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Insurance Sales Agent
GEICO
08.2004 - 04.2021
Sales Consultant
Daily Press
05.1996 - 01.2004
Advertising Sales Representative
Newsday
09.1989 - 09.1996
Certificate Program - Business Administration
Weymouth Business School
Academic -
Roosevelt High School
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