Wanda Santos
New York,NY
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar communication skills. Consistently recognized for "service with a smile" mentality.
Overview
25
25
years of professional experience
Work History
Teller Associate
Citibank
12.1998 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Processed customer transactions promptly, minimizing wait times
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Disbursed cash and checks accurately while maintaining security of cash drawers
Education
GED -
Humanities Preparatory Academy
New York, NY06.1997
Skills
- Foreign Currency Exchanges
- Excellent Communication Skills
- Procedure Maintenance
- Sales Expertise
- Teller Training
- Exceptional Customer Service
- Spanish Speaking
- Customer Experience
- Supervising Tellers
- Performance Goals
- Team Cooperation
- Customer Referrals
Languages
Spanish
Native or Bilingual
Timeline
Teller Associate
Citibank
12.1998 - Current
GED -
Humanities Preparatory Academy
Similar Profiles
Destiny FieldsDestiny Fields
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank
Zachary PedenZachary Peden
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank
Karina MerzKarina Merz
Fraud Analyst at CitibankFraud Analyst at Citibank
Nikhil BhendeNikhil Bhende
Lead Technology Business Analyst at CitibankLead Technology Business Analyst at Citibank
Joyce JohnsonJoyce Johnson
Office Aide at The Alex House ProjectOffice Aide at The Alex House Project