WANDA SCOTT
Macon,GA
Summary
Dedicated customer service representative with over 15 years of experience in the insurance and healthcare sectors, specializing in call center operations and client relations. Proven track record of delivering exceptional service while maintaining high-quality standards in fast-paced environments. Possesses a Property & Casualty License and excels in problem-solving, multitasking, and remote work settings. Committed to enhancing customer satisfaction and driving operational efficiency through effective communication and proactive support.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Independent Sales Agent
Allstate
11.2021 - 11.2025
- Built strong relationships with clients to understand their needs and provide tailored solutions, resulting in a high customer retention rate
- Collaborated with cross-functional teams including marketing, product development, and customer service to address client inquiries and resolve issues promptly
- Provided ongoing support to existing customers by offering additional products or services based on their evolving needs
Internet ERS/Glass Representative II
GEICO-Macon, GA
Macon, GA
01.2015 - 11.2021
- Handled high volume incoming calls in a fast-paced environment
- Negotiated ETA for Towing and Service providers
- Responded and dispatched services for mobile requests
- Scheduled glass repair and replacement appointments
Patient Account Specialist III/Unit Secretary
Atrium Navicent Health Medical Center-Macon, GA
Macon, GA
04.2006 - 01.2015
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Greeted all customers professionally and timely upon entering hospital.
- Utilized electronic health record (EHR) systems to update patient information, process payments, and generate invoices
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations
- Transcribed physician orders accurately into the electronic health record system
- Monitored unit supplies such as forms, labels, and stationary items; replenished as necessary
- Demonstrated strong organizational skills by managing multiple tasks simultaneously
Education
High school diploma -
Southwest High School
Macon, GA05-1984
Skills
- Client relations
- Customer service
- Data entry
- Call center experience
- Computer proficiency
- Complaint resolution
Certification
Property & Casualty License
Timeline
Independent Sales Agent
Allstate
11.2021 - 11.2025
Internet ERS/Glass Representative II
GEICO-Macon, GA
01.2015 - 11.2021
Patient Account Specialist III/Unit Secretary
Atrium Navicent Health Medical Center-Macon, GA
04.2006 - 01.2015
High school diploma -
Southwest High School