Overview
Work History
Timeline
Volunteer

Wanda Thompson

Nashville,TN

Overview

25
25
years of professional experience

Work History

Customer Loyalty Specialist

Verizon Wireless
03.2003 - 03.2009
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Completed [Number] new orders per day with [Number]% accuracy and consistently high customer satisfaction scores.
  • Served customer account and technical needs across [Number]+ daily calls, consistently meeting productivity and quality targets.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Assisted in the development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.

Assistant Customer Operations Manager

BellSouth Mobility DCS
Nashville , Tennessee
06.1999 - 05.2003
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Timeline

Customer Loyalty Specialist

Verizon Wireless
03.2003 - 03.2009

Assistant Customer Operations Manager

BellSouth Mobility DCS
06.1999 - 05.2003

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Wanda Thompson