Wanda D. Mack
Ocala
Summary
Detail-oriented professional with background creating delicious dishes. Dedicated to delivering highest quality customer service. Expert at succeeding in high pressure environments while remaining calm. Safety-minded when carefully following food handling regulations and procedures. Hardworking and enthusiastic. Stays on top of current and expected demands, quickly realigning tasks to handle needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Group Home Owner
H.O.P.E House
10.2006 - Current
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Managed daily operations, ensuring efficient workflow and exceptional service delivery.
- Implemented cost-saving measures, improving overall profit margins without sacrificing quality.
- Established vendor relationships, negotiating favorable terms for supplies and services.
Cook
Hope Academy
08.2023 - 10.2025
- Supervised kitchen staff, ensuring adherence to safety and sanitation standards.
- Developed and executed diverse menus, enhancing customer satisfaction and dining experience.
- Trained new cooks on culinary techniques and kitchen operations, fostering skill development.
- Streamlined food preparation processes, reducing waste and improving efficiency in service delivery.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Customer Service Representative
Central Station Monitoring Agent
02.2022 - 08.2023
- Handled customer complaints, ensuring prompt resolution and satisfaction.
- Processed orders efficiently using CRM software to track customer interactions.
- Maintained up-to-date knowledge of products and services for effective communication.
- Utilized multi-channel communication methods to engage with customers effectively.
Customer Service Representative
Precision Response Corporation
10.2009 - 07.2015
- Assisted customers with inquiries, providing accurate information and support.
- Supported onboarding new staff by sharing best practices in customer service techniques.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
High School Diploma -
EVANS HIGH SCHOOL
Orlando, FL05-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- HIPAA compliance
- Insurance verification
- Inventory management
- Attention to detail
- Decision-making
- Teamwork and collaboration
Certification
- Safe Staff Foodhandler, Safe Staff Serv Safe National Restaurant Association - 08/02/2023 to 08/02/2026
Timeline
Cook
Hope Academy
08.2023 - 10.2025
Customer Service Representative
Central Station Monitoring Agent
02.2022 - 08.2023
Customer Service Representative
Precision Response Corporation
10.2009 - 07.2015
Group Home Owner
H.O.P.E House
10.2006 - Current
High School Diploma -
EVANS HIGH SCHOOL