Wander Guerrero
Seagoville,TX
Summary
Results-driven Management professional with 12 years of experience in operations, production management and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
11
11
years of professional experience
Work History
Operations Manager
All Clear
03.2017 - Current
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Handled daily rotations and ensured smooth operations.
- Manages sales department and consistently achieved top performance for seven consecutive years.
Restaurant Manager
Casa De Campo Resort
La Romana, Dom. Rep.
09.2015 - 03.2017
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Passenger Service Supervisor
International Airport of Punta Cana
Punta Cana, Dom. Rep.
01.2013 - 10.2015
- Ensured compliance with all Federal, State, Local, and foreign regulations
- Verified passport and identity information of all passengers
- Checked baggage and collected baggage charges
- Enforced safety and security measures and protected sensitive zones
- Determined flight close-out times and completed and verified flight forms
- Instructed passengers on all safety and emergency procedures and answered any questions
- Provided guidance and support to junior staff members when needed, helping them develop their skillsets over time.
Education
Certification - English
New System Institute
01.2014
High School Diploma -
Colegio Mi Hogar
01.2012
Some College (No Degree) - Business Administration
Universidad Federico Henriquez
Skills
- Fluent in Spanish and English (10 years)
- Sales Management
- Communication Skills
- Performance monitoring
Timeline
Operations Manager
All Clear
03.2017 - Current
Restaurant Manager
Casa De Campo Resort
09.2015 - 03.2017
Passenger Service Supervisor
International Airport of Punta Cana
01.2013 - 10.2015
Certification - English
New System Institute
High School Diploma -
Colegio Mi Hogar
Some College (No Degree) - Business Administration
Universidad Federico Henriquez
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