Wanderlyn Castillo
North Bergen,NJ
Summary
Driven professional with a proven track record in customer service and delivery management, exemplified during tenure at Walmart. Excelled in enhancing customer satisfaction through meticulous order accuracy and effective problem-solving. Demonstrates exceptional patience, empathy, and a strong work ethic, contributing to increased productivity and customer loyalty. Skilled in e-commerce and trend forecasting, ensuring up-to-date and efficient service delivery.
Overview
3
3
years of professional experience
Work History
Online Personal Shopper and Delivery
Walmart
06.2023 - 05.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
Package Handler
ICC Worldwide
07.2023 - 09.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
Cashier
Burlington
03.2021 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate of Science -
Hudson County Community College
Union City, NJ08.2026
High School Diploma -
Memorial High School
West New York, NJ06.2023
Skills
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
- Delivery Management
- Customer Service
- Computer Software
- Attention to Detail
- Prioritizing Orders
- Heavy Lifting
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Package Handler
ICC Worldwide
07.2023 - 09.2023
Online Personal Shopper and Delivery
Walmart
06.2023 - 05.2024
Cashier
Burlington
03.2021 - 04.2021
Associate of Science -
Hudson County Community College
High School Diploma -
Memorial High School
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