Wannasha Harmon
Delray Beach,FL
Summary
Efficient and experienced Referral Coordinator with a proven track record of four years in the medical industry. Possessing extensive knowledge of medical terminology, insurance processes, and proficiency in ICD-10 and CPT codes. Known for friendliness, compassion, and ability to thrive in a fast-paced environment. Exceptional communication skills with strong problem-solving, organizational, and time management abilities. Maintains strict adherence to HIPAA compliance and patient confidentiality standards.
Overview
23
23
years of professional experience
Work History
Referral Coordinator
Trudell Doctor MD & Associates
07.2020 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Self-motivated, with a strong sense of personal responsibility.
- Use Athena and Eclinicals regularly to compile records, produce reports and create correspondence meeting the day-to-day needs of a busy Medical office.
Medical Receptionist
Pediatric Associates
10.2001 - 04.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated with other practitioners on behalf of patients to transfer paperwork, set up tests, and arrange specialist referrals
- Scheduled and managed appointments and reduced no-shows by proactively confirming appointments
- Triaged and routed phone calls, took messages, and followed-up to verify receipt of critical information
- Verified patient demographic data, forms, and insurance information
- Safeguarded confidentiality of patient information by consistently following patient protection standards
- Used EHR, XPM and Eclinicals regularly to compile records, produce reports and create correspondence meeting the day-to-day needs of a busy Medical office
- Scanned reports, patient consent forms, and chart forms into patient record
- Interacted with insurers to verify coverage and collect payments
- Answered phone calls throughout the day to provide information, set appointments and take messages
- Delivered an excellent service experience with friendly, compassionate, and helpful demeanor
Education
No Degree - Medical Information Coder/Biller CCC
Palm Beach State College
Lake Worth, FL06.2025
High School Diploma -
Olympic Heights Community High School
Boca Raton, FL06.1995
Skills
- Appointment setting
- Co-payment collection
- HIPAA compliance
- Medical charting
- Answer telephones
- Patient scheduling
- Customer service
- Insurance verification
- ICD-10-CM Coding
- Medical Terminology
- Microsoft 365 Word, Excel, Powerpoint, Access
Timeline
Referral Coordinator
Trudell Doctor MD & Associates
07.2020 - Current
Medical Receptionist
Pediatric Associates
10.2001 - 04.2020
No Degree - Medical Information Coder/Biller CCC
Palm Beach State College
High School Diploma -
Olympic Heights Community High School
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