WAQAS NURISTANI

• Supported students by addressing questions and individual needs.
• Planned and coordinated activities for student engagement. and managed groups effectively.
• Resolved conflicts among team members to foster collaboration. and problems professionally to maintain a positive environment.
• Explained instructions clearly to groups of students.
• Provided customer service to students and families, ensuring satisfaction and support.

• Provided technical support and troubleshooting for IT issues, delivering timely fixes and reducing downtime.
• Resolved hardware and software support requests, improving user experience and satisfaction.
• Assisted users with Microsoft 365 and Excel functions, supporting stronger productivity.
• Monitored IT equipment and maintained accurate inventory records, supporting resource availability.
• Supported Salesforce and ServiceNow updates.
• Delivered customer service and clear communication, building positive user relationships.
• Supported CAL OES (Governor's Office of Emergency Services) as IT student assistant through UEI.

• Collaborated with staff to identify and address student and program needs, ensuring effective support.
• Assisted students with questions and classroom activities, enhancing engagement and understanding.
• Communicated with students, staff, and parents in clear, professional language.
• Troubleshot basic computer problems and classroom technology issues.
• Maintained organization of work areas to ensure functionality and efficiency,, clean, and professional.

● Provided program and administrative support, including preparing and delivering oral presentations.

● Attended meetings and took part in discussions, gaining exposure to emergency management procedures.

● Completed baseline emergency management training courses to build skills in disaster preparedness and response.

● Supported special projects and handled related tasks as assigned.

● Completed baseline emergency management training courses to enhance

skills in disaster preparedness and response.

● Supported special projects and performed related tasks as assigned.