Waquas Moquit
Global Implementation Engineer
Sachse,Texas
Summary
Result oriented information technology professional with expertise in developing and adapting a technical strategy based on the short and long-term business needs for large, medium and small financial institutions. Collaborative team player with ownership mentality with a track record of delivering the highest quality strategic solutions to resolve challenges, and propel business growth.
Overview
8
8
years of professional experience
Work History
Global Implementation Engineer
EZE CASTLE INTEGRATION
, NEW YORK
10.2019 - Current
- Developed SOP for Public Cloud deployments and trained staff in a high pressure environment to streamline the buildout process which resulted in closing out 60+ projects per quarter while ensuring consistency of service and adherence to policies and procedures at all times.
- Delegated key automation task to reduce 20 hours of labor for new Public cloud deployment.
- Introduce new methodology to minimize production downtime for all project cutover's.
- Maximize revenue opportunities by billing out of scope tasks as T&M that were identified during the on-boarding process.
- Serve as an escalation point to bring order, structure, and focused management attention to the customer's problems in order to gain complete client satisfaction.
Cloud System Engineer
EZE CASTLE INTEGRATION
, NEW YORK
10.2016 - 10.2019
- SME for multi-tenant environments serving over 500+ customers with over 30,000 users providing critical support, quarterly patching, cluster builds, DR strategy planning, and served as Global escalation point for all multi-tenant services.
- Voluntarily shifting work schedule to APAC time zone in order to secure 24/7 global support services which improved response time from 4 hours to 15 min.
- Collaborated with engineers and upper management in new product introduction phases to develop and verify design changes.
Global Service Desk Analyst
EZE CASTLE INTEGRATION
, NEW YORK
09.2013 - 10.2016
- Frontline support for 500+ clients in multiple continents.
- Identified system hardware, infrastructure and connectivity issues that prevented execution of user-initiated tasks in a mission-critical global financial Service Desk.
Skills
Powershell, Exchange Shell
undefinedTimeline
Global Implementation Engineer
EZE CASTLE INTEGRATION
10.2019 - Current
Cloud System Engineer
EZE CASTLE INTEGRATION
10.2016 - 10.2019
Global Service Desk Analyst
EZE CASTLE INTEGRATION
09.2013 - 10.2016
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