Waquas Moquit
Global Implementation Engineer
Sachse,Texas
Summary
Result oriented information technology professional with expertise in developing and adapting a technical strategy based on the short and long-term business needs for large, medium and small financial institutions. Collaborative team player with ownership mentality with a track record of delivering the highest quality strategic solutions to resolve challenges, and propel business growth.
Overview
8
8
years of professional experience
Work History
Global Implementation Engineer
EZE CASTLE INTEGRATION
, NEW YORK
10.2019 - Current
- Developed SOP for Public Cloud deployments and trained staff in a high pressure environment to streamline the buildout process which resulted in closing out 60+ projects per quarter while ensuring consistency of service and adherence to policies and procedures at all times.
- Delegated key automation task to reduce 20 hours of labor for new Public cloud deployment.
- Introduce new methodology to minimize production downtime for all project cutover's.
- Maximize revenue opportunities by billing out of scope tasks as T&M that were identified during the on-boarding process.
- Serve as an escalation point to bring order, structure, and focused management attention to the customer's problems in order to gain complete client satisfaction.
Cloud System Engineer
EZE CASTLE INTEGRATION
, NEW YORK
10.2016 - 10.2019
- SME for multi-tenant environments serving over 500+ customers with over 30,000 users providing critical support, quarterly patching, cluster builds, DR strategy planning, and served as Global escalation point for all multi-tenant services.
- Voluntarily shifting work schedule to APAC time zone in order to secure 24/7 global support services which improved response time from 4 hours to 15 min.
- Collaborated with engineers and upper management in new product introduction phases to develop and verify design changes.
Global Service Desk Analyst
EZE CASTLE INTEGRATION
, NEW YORK
09.2013 - 10.2016
- Frontline support for 500+ clients in multiple continents.
- Identified system hardware, infrastructure and connectivity issues that prevented execution of user-initiated tasks in a mission-critical global financial Service Desk.
Skills
Powershell, Exchange Shell
Microsoft Exchange 2003-2016
Proofpoint, MessageLabs, Mimecast
Airwatch, Intune, Xenmobile, Activesync
Active Directory Domain Services
Microsoft Office 365, GSuites
Vendor Relations
Employee Training and Development
Citrix and VMware Administration
NTFS, Sharepoint, Dropbox, OneDrive
Public or Private Cloud Migrations
Project planning, and Task management
Timeline
Global Implementation Engineer
EZE CASTLE INTEGRATION
10.2019 - Current
Cloud System Engineer
EZE CASTLE INTEGRATION
10.2016 - 10.2019
Global Service Desk Analyst
EZE CASTLE INTEGRATION
09.2013 - 10.2016