Ward ONeal
Summary
Dynamic small business owner with a proven track record in customer relationship management and team building at Quality Appliance Installations. Enhanced service quality and customer satisfaction through effective communication and efficient operations. Skilled in project estimating and financial management, fostering repeat business and referrals through exceptional service delivery.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
32
32
years of professional experience
Work History
Owner
Quality Appliance Installations
06.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Sales Associate
Home Depot
05.2017 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Roughneck
Nomac Drilling
10.2012 - 05.2015
- Contributed to successful drilling operations by assembling and disassembling drilling equipment as needed.
- Assisted in accurate wellbore placement with proper handling of drill string components during tripping operations.
- Assisted in the training and mentoring of new roughnecks, helping them quickly acclimate to their roles within the team.
- Supported effective decision-making on site by providing accurate information on drilling progress and conditions to supervisors and management personnel.
- Successfully responded to emergency situations by following established procedures, ensuring minimal damage or injury to personnel and equipment.
Installer
Leedo Cabinetry
05.1993 - 09.2012
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
Education
High School Diploma -
Trinity High School
Trinity, TX05-1993
Skills
- Customer relationship management
- Employee training
- Time management
- Problem solving
- Customer relations
- Small business operations
- Verbal and written communication
- Service quality assurance
- Project estimating
- Program creation and implementation
Timeline
Owner
Quality Appliance Installations
06.2018 - Current
Sales Associate
Home Depot
05.2017 - 06.2018
Roughneck
Nomac Drilling
10.2012 - 05.2015
Installer
Leedo Cabinetry
05.1993 - 09.2012
High School Diploma -
Trinity High School
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