Warda Abdi
Minneapolis,MN
Summary
Dynamic professional with experience at Delta Air Lines, excelling in ramp service and aircraft marshaling. Proven problem-solver skilled in loading and unloading, ensuring safety compliance and operational efficiency. Recognized for enhancing workflow during peak periods while delivering exceptional customer service and fostering teamwork in high-pressure environments. Also having past experiences in customer service, dispatching, and teaching this is were my path leads too.
Overview
4
4
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
12.2024 - Current
- Operated ground service equipment to ensure timely aircraft arrivals and departures.
- Coordinated loading and unloading of baggage, cargo, and mail with precision.
- Conducted safety inspections on equipment to maintain compliance and operational standards.
- Collaborated with team members to optimize workflow during peak travel periods.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.
Behavior Therapist
Hi Five Center
08.2024 - 09.2025
- Implemented individualized therapy plans to address behavioral challenges in clients.
- Collaborated with multidisciplinary teams to enhance treatment strategies and client outcomes.
- Monitored client progress through data collection and analysis to inform therapeutic adjustments.
- Developed and maintained rapport with clients, fostering a supportive environment for behavioral growth.
- Enhanced client progress by consistently monitoring and adjusting treatment goals.
Wheelchair Assistant/ Dispaching
PrimeFlight
04.2023 - 07.2024
- Assisted passengers with mobility challenges, ensuring safe and timely transportation to gates.
- Operated wheelchair equipment, maintaining compliance with safety protocols and regulations.
- Coordinated with airline staff to facilitate smooth boarding and deplaning processes for passengers.
- Provided excellent customer service, addressing passenger needs and concerns promptly and professionally.
- Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
Cashier/Customer Service
Walmart
03.2022 - 06.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing excellent service and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions accurately and securely.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma - Cosmetology School
Rush Henrietta Senior Highschool
Henrietta, NY06.2024
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshaling
- Airfield safety regulations
Languages
Somali
Native or Bilingual
Timeline
Ramp Agent
Delta Air Lines, Inc
12.2024 - Current
Behavior Therapist
Hi Five Center
08.2024 - 09.2025
Wheelchair Assistant/ Dispaching
PrimeFlight
04.2023 - 07.2024
Cashier/Customer Service
Walmart
03.2022 - 06.2024
High School Diploma - Cosmetology School
Rush Henrietta Senior Highschool