Warner Barrantes
Naples,FL
Summary
Motivated Server with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
25
25
years of professional experience
Work History
Lead Server
Angelina's Ristorante
Bonita Springs, FL
08.2016 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Server
Hyatt House
Naples, FL
01.2016 - 08.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Director
Montana De Fuego
Alajuela, Costa Rica, Costa Rica
01.2001 - 02.2022
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Trained and mentored new employees on industry practices and business operations.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
Server
Ritz Carlton Hotel
Miami, FL
02.2005 - 10.2008
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Mystery Shopper Award, September 2005
- Five Star Employee of the First Quarter 2005
Banquet Manager
Hotel Quality Inn
San Jose, Costa Rica, Costa Rica
01.1997 - 12.2001
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Bar Manager
Casino San Jose Palacio
San Jose, Costa Rica, Costa Rica
05.1994 - 12.1997
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Education
2014
Hotel Restaurant Management
Stratford Career Institute
2008
Skills
- Menu Memorization and Presentation
- Service-Oriented
- Dining Room Cleaning and Upkeep
- Order Accuracy and Delivery
Additional Information
- Background Over 20 years of experience in food and beverage. Proven abilities in planning, expenses control, staffing, and training. Strone leadership skills and the ability to manage and motive staff. Speaking Spanish and English.
Languages
Spanish
Native or Bilingual
Timeline
Lead Server
Angelina's Ristorante
08.2016 - Current
Server
Hyatt House
01.2016 - 08.2022
Server
Ritz Carlton Hotel
02.2005 - 10.2008
Assistant Director
Montana De Fuego
01.2001 - 02.2022
Banquet Manager
Hotel Quality Inn
01.1997 - 12.2001
Bar Manager
Casino San Jose Palacio
05.1994 - 12.1997
Hotel Restaurant Management
Stratford Career Institute