Warren Bergmann-Glover
Springfield,GA
Summary
Customer Service Professional experienced in cash handling, point of sale systems, and inventory control. Delivered exceptional service through effective communication and an approachable demeanor, encouraging customer loyalty. Maintained clean and organized environments while demonstrating problem-solving abilities and initiative in high-stress situations.
Overview
1
1
year of professional experience
Work History
Retail Associate
Goodwill Coastal Empire
Rincon, Georgia
06.2025 - Current
- Processed sales transactions at the register using the store point-of-sale system.
- Sorted donated merchandise according to Goodwill Coastal Empire quality standards.
- Assisted Goodwill Coastal Empire customers with friendly service and product location.
- Stocked sales floor with organized clothing, housewares, and seasonal items.
- Tagged and priced donated goods following store merchandising guidelines.
- Maintained neat displays and organized fitting room areas throughout shifts.
- Recovered sales floor by hanging apparel and arranging merchandise shelves.
- Supported donation intake by unloading, separating, and moving incoming items.
- Operated cash register to process payments from customers.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Greeted customers and provided excellent customer service.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Organized backroom storage areas for efficient access to merchandise.
- Maintained composure during stressful situations and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Answered questions about current promotions and resolved issues according to store policies.
- Engaged with customers to determine appropriate items to fit needs.
- Performed price checks on items requested by customers.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Resolved customer complaints in a professional manner.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Conducted regular stock counts to verify accuracy of inventory records.
- Answered store and merchandise questions and led customers to wanted items.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Assisted in the preparation and execution of physical inventory counts.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Opened dialogues with customers to assess their needs with customers to determine level of assistance required.
Education
High School Diploma -
Efffingham County High School
Springfield, GA05-2025
Skills
- Point of sale
- POS system operations
- Cash handling
- Order processing
- Inventory control
- Stock replenishment
- Loss prevention
- Loss prevention awareness
- Visual merchandising
- Merchandise displays
- Sales floor management
- Customer service
- Customer engagement
- Customer assistance
- Customer needs assessment
- Gift card management
- Loyalty programs
- Clear communication
- Verbal and written communication
- Conflict resolution
- Attention to detail
- Time management
- Team collaboration
- Independent judgment
- Cash drawer balancing
- Barcode scanning
- Cleaning and sanitizing
- Reliability
- Friendly and outgoing
- Positive and engaging demeanor
- Approachability
- Phone etiquette
- Cleaning and sanitizing
Timeline
Retail Associate
Goodwill Coastal Empire
06.2025 - Current
High School Diploma -
Efffingham County High School