Warren Thompson
Kingston
Summary
Enthusiastic and reliable Professional that takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
School Bus Attendant
Berlin School District
10.2021 - 10.2023
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Enforced CT safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
Car Hop
Sonic Drive-In
08.2019 - 10.2020
- Took orders and delivered food and beverages to customers in their vehicles.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Operated headset communication system to take orders quickly and accurately from customers.
Customer Service Representative
Afni Inc, Verizon
05.2018 - 11.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information and maintained customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Host
Family Bed & Breakfast
05.2012 - 05.2018
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
Education
High School Diploma -
Cholla High School
2001 W Starr Pass Blvd, Tucson, AZ 8571305.2017
Skills
- Crisis Intervention
- Behavior Monitoring
- Strategy Management
- Computer Literacy
- Report Transcription
- Retail Sales Customer Service
- Account Management
Timeline
School Bus Attendant
Berlin School District
10.2021 - 10.2023
Car Hop
Sonic Drive-In
08.2019 - 10.2020
Customer Service Representative
Afni Inc, Verizon
05.2018 - 11.2018
Host
Family Bed & Breakfast
05.2012 - 05.2018
High School Diploma -
Cholla High School
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