Warren Woodard
Nashville,TN
Summary
Dynamic leader with a proven track record at Painted Tree Boutiques, adept in operations management and team leadership. Excelled in talent recruitment and customer relations, significantly enhancing staff performance and customer satisfaction. Skilled in organizing special events to boost sales, demonstrating exceptional multitasking abilities and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Store Manager
Painted Tree Boutiques
06.2024 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for vendors, customers and employees.
- Manage cash control and store opening and closing procedures.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Responsible for hiring, training and mentoring new staff members.
- Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approve regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Manage financial aspects of store operations, including expense tracking.
- Organize special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Communicate with vendors to introduce new products that match consumer trends, keeping store's offerings fresh and appealing.
- Streamline communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Optimize checkout process to reduce wait times, improving customer satisfaction.
- Interact well with vendors and customers to build connections and nurture relationships.
- Handle problematic vendors and customers to assist lower-level employees and maintain excellent customer service.
- Cultivate and strengthen lasting vendor relationships using strong issue resolution and dynamic communication skills.
Assistant Manager
Painted Tree Boutiques
08.2021 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to vendors and customers..
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive vendor and customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Arts - Communication Studies
University of South Carolina Beaufort
Bluffton, SC04-2017
Skills
- Talent Recruitment
- Special Events
- Team Leadership
- Multitasking and Organization
- Customer Relations
- Problem-Solving
- Staff Management
- Operations Management
Accomplishments
Charter member in Lambda Pi Eta Delta Sigma Chapter
Painted Tree Boutiques Franklin, TN was voted #1 place to shop for home decor
Timeline
Store Manager
Painted Tree Boutiques
06.2024 - Current
Assistant Manager
Painted Tree Boutiques
08.2021 - 06.2024
Bachelor of Arts - Communication Studies
University of South Carolina Beaufort
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