Warren C Miller II
Phoenix,AZ
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Accomplished General Manager Leader possessing multifaceted experience and success re-energizing and restructuring organizations, developing strategic initiatives and capturing emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.
Overview
21
21
years of professional experience
Work History
General Manager
AutoNation
Scottsdale, AZ
03.2019 - 05.2022
- Trained, coached and mentored staff to support smooth adoption of new sales program.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Chaired daily - weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Designed modern employee recognition program which boosted productivity and improved morale.
RODM - Retail Operations Development Manager
AutoNation
Arizona Market 3, AZ
02.2017 - 03.2019
- Created visual store strategy based on market trends.
- Developed growth strategies for all 15 dealerships in AZ.
- Built relationships with General Managers - Sales Managers and sales staff to establish long-term business growth.
- Rolled out all new initiatives and processes
- Product owner of KBB leads and process
- Store visits and one on ones to insure maximum results with store traffic management
- Ecommerce and phone process to include appointments and tracking of all KPI's needed
General Sales Manager
AutoNation
Peoria, AZ
03.2015 - 03.2017
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards fairly.
- Created a fun and profitable culture
- Grow and challenge all staff members
General Manager
AutoNation
Superstition Springs, AZ
03.2012 - 03.2017
- Managed budget implementations, employee reviews, training, schedules.
- Developed and maintained relationships with OEM to improve sales effectiveness.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Job description's and KPI's as needed
- Maintain and grow New - Used - CFS PVR's
- Oversee and scheduling for a complete dealership re- model of sales and service
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
General Sales Manager
AutoNation
Scottsdale, AZ
02.2008 - 02.2012
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards
- Company roll out of several process's and new Initiatives
- GMU candidate - Graduate ( General Manager University )
- Maintained and tracked the highest level of customer satisfaction CSI
- Presidents award winner two years in a row
Sales Manager / UC /General Sales Manager
AutoNation
Phoenix, AZ
01.2003 - 02.2008
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Strategic customer follow up
- Coached employees in successful selling methods " One price ".
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Ordering new vehicles
- Used volume and pricing
- # 1 CJDR volume store in AutoNation
- Market share of 19% or greater
- Adapted to and adhered to all of AutoNations best practices to include implementations
- Held weekly meetings with sales managers and CFS teams to identify techniques to overcome sales obstacles and maximize profit
Education
No Degree - Business Administration And Management
Suffolk County Community College
Selden, NYSkills
- Department / Dealership Oversight
- Revenue Generation
- Problem Anticipation and Resolution
- Increase Profit and growth
- Grow - Train - Motivate staff
- Facilitating Change
- Policy Development and Enforcement
- Customer Satisfaction
- Finance and Accounting Oversight
- Sales Tracking
- Hiring and Onboarding, Job Assignments - Descriptions
- Price Structuring
Family focused , Career driven with a high level of Integrity
I take a lot of pride in being the best husband - farther i can be , Family is a very important part of my career success and motivation
I hold my values and integrity to a very high standard in both business and in my personal life.
Timeline
General Manager
AutoNation
03.2019 - 05.2022
RODM - Retail Operations Development Manager
AutoNation
02.2017 - 03.2019
General Sales Manager
AutoNation
03.2015 - 03.2017
General Manager
AutoNation
03.2012 - 03.2017
General Sales Manager
AutoNation
02.2008 - 02.2012
Sales Manager / UC /General Sales Manager
AutoNation
01.2003 - 02.2008
No Degree - Business Administration And Management
Suffolk County Community College
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