Wasayef Esaa

Tualatin,USA

Summary

Achieved significant improvements in performance metrics and process efficiency while fostering positive client relationships through strong communication and analytical skills.

Overview

years of professional experience

Work History

Team Lead / Senior Representative

DeMarini Sports

Hillsboro, OR

02.2021 - Current

Lead and coach a team of customer experience representatives to deliver outstanding client support and achieve performance goals.
Streamlined inventory and delivery operations to align with customer demand, reducing delays and improving service efficiency.
Created and implemented troubleshooting procedures that reduced downtime on the assembly line.
Customized sales and communication strategies to strengthen client relationships and meet individualized needs.
Trained and mentored new hires on policies, systems, and performance expectations.
Collaborated with cross-functional teams to ensure workflow consistency and production quality.
Handled complex customer inquiries and ensured issues were resolved accurately and promptly.

Sales Associate

Axiom Telecom

Dubai, UAE

01.2014 - 01.2015

Delivered exceptional customer service while promoting and upselling products to exceed sales targets.
Supported loss prevention and inventory accuracy through consistent monitoring and documentation.
Assisted customers with product returns, exchanges, and recommendations to ensure satisfaction.
Prepared merchandise displays and ensured optimal sales floor presentation.

Education

Diploma - Criminal Justice

Portland Community College

Portland, OR

Skills

Achieved high customer retention by implementing targeted engagement strategies Enhanced customer satisfaction through proactive communication and support initiatives Cultivated strong relationships that contributed to increased loyalty and repeat business
Achieved significant performance gains through targeted process improvements Drove successful implementation of efficiency-enhancing strategies that resulted in enhanced team output Delivered impactful solutions that transformed operational workflows
Achieved enhanced team performance through targeted staff training programs Fostered leadership growth among employees, resulting in increased team collaboration Developed training materials that improved knowledge retention and application

Analyzed client feedback and optimized experience management processes to improve service delivery and engagement
Achieved conflict resolution through proactive engagement and mediation techniques Drove problem-solving initiatives that resulted in enhanced team dynamics and productivity Cultivated an environment where challenges were addressed swiftly and effectively
Achieved seamless integration of systems and software programs, enhancing overall productivity Drove user engagement through targeted training sessions, resulting in improved software utilization Facilitated problem-solving processes to minimize downtime and maximize efficiency

Languages

English – Fluent

Arabic – Fluent

Timeline