Waseem HENDI

• Managed day-to-day operations, ensuring smooth workflow and high-quality service

• Created staff schedules and managed shift coverage for optimal team performance

• Calibrated espresso and traditional Yemeni brewing machines regularly

• Developed and refined recipes, including accurate ratios for single origin Yemeni coffees

• Trained new staff on Haraz brewing techniques, customer service, and shop standards

• Monitored inventory and placed orders to maintain consistent stock levels

• Handled customer feedback and resolved issues with professionalism

• Maintained cleanliness and organization of the coffee bar and equipment

• Oversaw implementation of quality control for drink presentation and taste

• Contributed ideas for shop improvements, including patio design and customer flow

• Prepared and served specialty coffee and espresso drinks with precision

• Calibrated espresso machines and grinders daily for quality consistency

• Followed and adjusted recipes, especially for single origin brews

• Maintained a clean and organized bar and work area at all times

• Provided excellent customer service in a fast-paced environment

• Managed inventory levels and reported low stock to management

• Trained new baristas on coffee preparation and customer interaction

• Supported team with opening and closing duties

• Handled rush hours efficiently while maintaining drink quality

• Managed opening and closing procedures to ensure smooth daily operations

• Provided high-end customer service in a lounge-style environment

• Prepared a variety of specialty drinks, including coffee, tea, and hookah

• Trained and supervised staff on customer interaction and product preparation

• Maintained a clean and welcoming environment for guests

• Monitored stock levels and coordinated with suppliers for reordering

• Handled point-of-sale transactions and balanced cash registers

• Assisted in setting lounge ambiance (lighting, music, seating) for optimal customer experience

• Resolved customer complaints professionally and quickly

• Promoted lounge events and specials to boost foot traffic and engagement