Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wasiq Afzaal

Garland,TX

Summary

Motivated technology professional with a background in Optometry, Fraud Analysis, Data Management, and Customer Communications. Light experience with Python, JavaScript, and other coding languages mentioned below, with a strong foundation in analytical thinking and problem-solving. Currently pursuing a B.S. in Computer Science and seeking to apply technical and interpersonal skills in a dynamic, growth-oriented environment.

Overview

5
5
years of professional experience

Work History

Fraud Analyst-Inventory Management

JPMorgan Chase
11.2023 - Current
  • Developed expertise in fraud analysis, documentation review, and case investigation related to debit card and transaction discrepancies.
  • Specialized in inventory management for fraud cases, including data tracking and claim accuracy.
  • Implemented prevention measures to reduce recurring fraud through analysis tools and systems.
  • Recognized for rapid learning and selected to train new team

Fraud Analyst-Call Center

JPMorgan Chase
06.2021 - 10.2023
  • Investigated and resolved fraud-related issues via phone support, applying communication and problem-solving skills.
  • Supported team leaders during staff shortages and participated in process improvement initiatives.
  • Served as a subject matter expert to assist in training and specialized project work involving data analytics and claims review.

Optician/Technician

America's Best
02.2020 - 09.2020
  • Sold glasses, contacts and products as an Optician
  • Worked with patients on phoropters, tonometer, AR machines and Retinal Scanning/Imaging.
  • Inventory of products as shipments came and Data Entry
  • Worked in lab to repair, fix, or package frames and glasses.
  • Took inbound calls from customers and insurance agents and worked with insurances before.

Education

Bachelor of Science - Computer Science

Southern New Hampshire University

Associate of Science - Information Technology

California Institute of Art And Technology
01.2022

Bachelor of Science - Health Care Studies

University of Texas at Dallas
01.2018

Associate of Science - undefined

Richland College
01.2015

Skills

  • Time Management
  • Excellent Team Player
  • Data Analytics/Entry
  • Python, JavaScript, SQL, C, Operating Systems
  • Risk Management-Lexus Nexus
  • Scrum Master Experience
  • Project Management Experience
  • VISA-Disputes, DPS, Claims

Timeline

Fraud Analyst-Inventory Management

JPMorgan Chase
11.2023 - Current

Fraud Analyst-Call Center

JPMorgan Chase
06.2021 - 10.2023

Optician/Technician

America's Best
02.2020 - 09.2020

Bachelor of Science - Health Care Studies

University of Texas at Dallas

Associate of Science - undefined

Richland College

Bachelor of Science - Computer Science

Southern New Hampshire University

Associate of Science - Information Technology

California Institute of Art And Technology

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