Waskar Daniel Rodriguez Piantini
Davenport,FL
Summary
Results-oriented Sales Account Executive with a proven ability to drive sales and enhance customer relationships. Expertise in lead generation, strategic sales planning, and market analysis. Strong communication and negotiation skills foster client satisfaction and successful outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Account Executive
National Debt Relief
10.2024 - 04.2026
- Consulted with clients facing unsecured debt to assess financial eligibility and recommend tailored debt relief solutions that met individual needs.
- Educated clients on debt settlement processes, timelines, and legal implications, ensuring full transparency and regulatory compliance.
- Built rapport with clients in financial hardship, providing empathetic guidance that facilitated successful program enrollments.
- Coordinated with internal teams to streamline client onboarding, ensuring seamless transition to account management services.
Engagement Specialist
AbleTo
03.2022 - 10.2024
- Contacted referred patients to explain AbleTo’s behavioral health programs and schedule initial consultations with licensed therapists or coaches, enhancing patient understanding of available resources.
- Established trust with patients through empathetic communication during sensitive conversations, enhancing patient engagement and comfort.
- Conducted pre-screening assessments to identify mental health concerns, such as anxiety, depression, and stress, ensuring appropriate program placement.
- Documented patient responses and maintained HIPAA-compliant records in internal systems, ensuring compliance and supporting data integrity.
Human Resources Assistant
ADP Total Source
09.2021 - 03.2022
- Conducted new-hire orientation sessions to improve employee understanding of policies and procedures.
- Facilitated onboarding and maintained employee records, enrolled benefits, and ensured compliance documentation across multiple client accounts.
- Responded to employee and employer inquiries regarding HR policies, payroll, benefits, and leave programs with accuracy and professionalism.
- Processed personnel transaction paperwork, including promotions and terminations, ensuring accuracy and adherence to HR protocols and federal labor laws (e.g., FMLA, ADA, ACA).
Technical Support | Content Moderator
Comcast
01.2021 - 09.2021
- Provided technical assistance to customers via phone, email, and chat, achieving timely issue resolution.
- Resolved online billing, access, and account issues for customers, enhancing user experience.
- Completed certification process to become a qualified Team Leader, enhancing leadership skills.
- Reviewed content for compliance with internal policies, maintaining quality standards.
- Conducted audits of system tools used by moderators, pinpointing improvements to enhance content moderation.
Customer Service Representative
Footlocker Retail
10.2020 - 01.2021
- Cultivated customer relationships through personalized assistance, leading to increased customer satisfaction.
- Maintained comprehensive records of customer interactions and transactions to enable efficient follow-up and ensure service continuity.
- Monitored order progress from initiation to delivery, achieving timely fulfillment of customer requests.
Education
Some College (No Degree) - Graphic Design
APEC University
Santo Domingo, Dominican Republic01-2023
High School Diploma -
Don Pedro Mir High School
San Pedro De Macoris, Dominican Republic07-2019
Skills
- Sales
- Account management
- Sales presentations
- CRM management
- Customer service
- Debt collection
- Data analysis
- Team collaboration
- Account management
Certification
- Supervisor
Languages
- English
- Spanish
Timeline
Sales Account Executive
National Debt Relief
10.2024 - 04.2026
Engagement Specialist
AbleTo
03.2022 - 10.2024
Human Resources Assistant
ADP Total Source
09.2021 - 03.2022
Technical Support | Content Moderator
Comcast
01.2021 - 09.2021
Customer Service Representative
Footlocker Retail
10.2020 - 01.2021
Some College (No Degree) - Graphic Design
APEC University
High School Diploma -
Don Pedro Mir High School