Wassen Afeworke
Aurora,CO
Summary
Dynamic supervisor with a proven track record at the United States Postal Service, excelling in operations management and staff leadership. Expert in payroll processing and policy enforcement, successfully enhancing team efficiency and resolving conflicts. Recognized for optimizing workflows and maintaining high standards in service delivery.
Overview
18
18
years of professional experience
Work History
Supervisor
United States Postal Service, USPS
06.2007 - 02.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Reviewed time records for 110 employees to verify accuracy of information.
- Handled relations between the union and employees administrating discipline and investigations for pending conflicts.
- Managed over $150,000 worth of stamps
- Lead a team of clerks, and carriers to facilitate all operations were efficient at all times.
Carrier
United States Postal Service, USPS
09.2004 - 06.2007
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Education
Certificate of Completion - Management
Supervisor Academy
7550 E 53rd Pl, Denver CO 8021703-2015
High School Diploma -
General Wingate
Addis Ababa Ethiopia06-1984
Skills
- Schedule development
- Business Administration
- Operations management
- Verbal and written communication
- Payroll processing
- Policy enforcement
- Safety protocol
- Staff management
Timeline
Supervisor
United States Postal Service, USPS
06.2007 - 02.2023
Carrier
United States Postal Service, USPS
09.2004 - 06.2007
Certificate of Completion - Management
Supervisor Academy
High School Diploma -
General Wingate
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