Wayland Foley
Pasadena,CALIFORNIA
Summary
I am a compassionate, respectful, and patient student who understands that every individual has different cultures, languages, beliefs, traditions, and personal values. I also understand that a strong team with excellent communication skills is necessary to provide unique care for all individuals. In addition, I pride myself on being responsible for maintaining safety and accuracy while learning to provide care not only physically but also holistically, which includes cognitive impairment and psychosocial aspects.
I am looking for positions/opportunities that will help me improve my critical thinking while anticipating future risks and complications.
Overview
28
28
years of professional experience
Work History
Restaurant Server
Maria's Italian Kitchen
05.2019 - Current
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Stayed up-to-date on menu changes to help customers make food choices.
Restaurant Server
Mi Piace
07.2014 - 02.2019
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Restaurant Server
Market City Caffe
03.2013 - 07.2014
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Restaurant Server
Le Clafoutis
01.2012 - 03.2013
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Restaurant Server
Indigo Restaurant
08.2010 - 01.2012
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Restaurant Waiter
Mariposa Restaurant, Neiman Marcus
07.2002 - 03.2010
- Delivered exceptional customer service, enhancing guest experiences through attentive and personalized interactions.
- Managed multiple tables efficiently, ensuring timely order delivery and satisfaction throughout dining experiences.
- Collaborated with kitchen staff to coordinate menu changes, improving communication and service flow during peak hours.
- Trained new waitstaff on operational procedures and service standards, fostering a cohesive team environment.
Restaurant Server
Paradiso Seafood and Grill
04.2007 - 06.2008
- Streamlined order-taking process, reducing wait times during peak hours through efficient multitasking.
- Resolved guest complaints promptly, ensuring satisfaction and encouraging positive reviews.
- Implemented upselling techniques to increase overall sales and enhance customer satisfaction.
- Monitored dining area for cleanliness, ensuring adherence to health and safety regulations at all times.
Restaurant Server
Keo's Thai Cuisine
02.2006 - 04.2007
- Delivered exceptional customer service, enhancing dining experience and fostering repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Maintained knowledge of menu items and daily specials to assist guests effectively.
- Trained and mentored new servers on restaurant policies and procedures for seamless operations.
Room Service Attendant
Paris Hotel Casino Las Vegas
02.2001 - 03.2002
- Delivered prompt and courteous room service to guests, ensuring high satisfaction levels.
- Managed food and beverage orders using POS systems, maintaining accuracy in transactions.
- Trained new staff on service protocols and operational standards for efficiency.
- Coordinated with kitchen and housekeeping teams to fulfill guest requests seamlessly.
Customer Service Team Member
Jamba Juice Financial Plaza
12.1999 - 01.2001
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Operated point-of-sale systems to process transactions accurately and swiftly.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Assisted in training new staff on operational procedures and customer interaction standards.
Food Service Worker
Polynesian Cultural Center, PCC
05.1998 - 11.1999
- Provided exceptional customer service in fast-paced food service environment.
- Assisted with food preparation, ensuring adherence to safety and sanitation standards.
- Operated kitchen equipment efficiently, maintaining cleanliness and functionality.
- Collaborated with team members to streamline service delivery during peak hours.
Education
GED -
Kahuku High School
Kahuku, HI, 96731Associate of Science - Associate of Science Degree in Nursing
Pasadena City College
Pasadena, CA, 9110606-2026
Skills
- Exceptional communication
- Team oriented
- Team collaboration
- Strong work ethic
- Patient assessment
- Patient and family advocacy
- Infection control measures
- Patient care
- Compassion and empathy
- Patient monitoring
- IV setup
- Professional bedside manner
- Tracheostomy care
- Medication distribution
- Emergency response
- Maintaining privacy
- Relationship building
- Emotional intelligence
Timeline
Restaurant Server
Maria's Italian Kitchen
05.2019 - Current
Restaurant Server
Mi Piace
07.2014 - 02.2019
Restaurant Server
Market City Caffe
03.2013 - 07.2014
Restaurant Server
Le Clafoutis
01.2012 - 03.2013
Restaurant Server
Indigo Restaurant
08.2010 - 01.2012
Restaurant Server
Paradiso Seafood and Grill
04.2007 - 06.2008
Restaurant Server
Keo's Thai Cuisine
02.2006 - 04.2007
Restaurant Waiter
Mariposa Restaurant, Neiman Marcus
07.2002 - 03.2010
Room Service Attendant
Paris Hotel Casino Las Vegas
02.2001 - 03.2002
Customer Service Team Member
Jamba Juice Financial Plaza
12.1999 - 01.2001
Food Service Worker
Polynesian Cultural Center, PCC
05.1998 - 11.1999
GED -
Kahuku High School
Associate of Science - Associate of Science Degree in Nursing
Pasadena City College