Wayland Foley
Pasadena,CALIFORNIA
Summary
I am a compassionate, respectful, and patient student who understands that every individual has different cultures, languages, beliefs, traditions, and personal values. I also understand that a strong team with excellent communication skills is necessary to provide unique care for all individuals. In addition, I pride myself on being responsible for maintaining safety and accuracy while learning to provide care not only physically but also holistically, which includes cognitive impairment and psychosocial aspects.
I am looking for positions/opportunities that will help me improve my critical thinking while anticipating future risks and complications.
Overview
28
28
years of professional experience
Work History
Restaurant Server
Maria's Italian Kitchen
Pasadena, CA, 91107
05.2019 - Current
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Stayed up-to-date on menu changes to help customers make food choices.
Restaurant Server
Mi Piace
Pasadena, CA, 91105
07.2014 - 02.2019
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Restaurant Server
Market City Caffe
Burbank, CA, 91502
03.2013 - 07.2014
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Restaurant Server
Le Clafoutis
West Hollywood, CA, 90069
01.2012 - 03.2013
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Restaurant Server
Indigo Restaurant
Honolulu, HI, 96817
08.2010 - 01.2012
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Restaurant Waiter
Mariposa Restaurant, Neiman Marcus
Honolulu, HI, 96816
07.2002 - 03.2010
- Delivered exceptional customer service, enhancing guest experiences through attentive and personalized interactions.
- Managed multiple tables efficiently, ensuring timely order delivery and satisfaction throughout dining experiences.
- Collaborated with kitchen staff to coordinate menu changes, improving communication and service flow during peak hours.
- Trained new waitstaff on operational procedures and service standards, fostering a cohesive team environment.
Restaurant Server
Paradiso Seafood and Grill
Waikiki, Hi, 96815
04.2007 - 06.2008
- Streamlined order-taking process, reducing wait times during peak hours through efficient multitasking.
- Resolved guest complaints promptly, ensuring satisfaction and encouraging positive reviews.
- Implemented upselling techniques to increase overall sales and enhance customer satisfaction.
- Monitored dining area for cleanliness, ensuring adherence to health and safety regulations at all times.
Restaurant Server
Keo's Thai Cuisine
Waikiki, HI, 96815
02.2006 - 04.2007
- Delivered exceptional customer service, enhancing dining experience and fostering repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Maintained knowledge of menu items and daily specials to assist guests effectively.
- Trained and mentored new servers on restaurant policies and procedures for seamless operations.
Room Service Attendant
Paris Hotel Casino Las Vegas
Las Vegas, NV, 98109
02.2001 - 03.2002
- Delivered prompt and courteous room service to guests, ensuring high satisfaction levels.
- Managed food and beverage orders using POS systems, maintaining accuracy in transactions.
- Trained new staff on service protocols and operational standards for efficiency.
- Coordinated with kitchen and housekeeping teams to fulfill guest requests seamlessly.
Customer Service Team Member
Jamba Juice Financial Plaza
Honolulu, HI, 96813
12.1999 - 01.2001
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Operated point-of-sale systems to process transactions accurately and swiftly.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Assisted in training new staff on operational procedures and customer interaction standards.
Food Service Worker
Polynesian Cultural Center, PCC
Laie, HI, 96762
05.1998 - 11.1999
- Provided exceptional customer service in fast-paced food service environment.
- Assisted with food preparation, ensuring adherence to safety and sanitation standards.
- Operated kitchen equipment efficiently, maintaining cleanliness and functionality.
- Collaborated with team members to streamline service delivery during peak hours.
Education
GED -
Kahuku High School
Kahuku, HI, 96731Associate of Science - Associate of Science Degree in Nursing
Pasadena City College
Pasadena, CA, 9110606-2026
Skills
- Exceptional communication
- Team oriented
- Team collaboration
- Strong work ethic
- Patient assessment
- Patient and family advocacy
- Infection control measures
- Patient care
- Compassion and empathy
- Patient monitoring
- IV setup
- Professional bedside manner
- Tracheostomy care
- Medication distribution
- Emergency response
- Maintaining privacy
- Relationship building
- Emotional intelligence
Timeline
Restaurant Server
Maria's Italian Kitchen
05.2019 - Current
Restaurant Server
Mi Piace
07.2014 - 02.2019
Restaurant Server
Market City Caffe
03.2013 - 07.2014
Restaurant Server
Le Clafoutis
01.2012 - 03.2013
Restaurant Server
Indigo Restaurant
08.2010 - 01.2012
Restaurant Server
Paradiso Seafood and Grill
04.2007 - 06.2008
Restaurant Server
Keo's Thai Cuisine
02.2006 - 04.2007
Restaurant Waiter
Mariposa Restaurant, Neiman Marcus
07.2002 - 03.2010
Room Service Attendant
Paris Hotel Casino Las Vegas
02.2001 - 03.2002
Customer Service Team Member
Jamba Juice Financial Plaza
12.1999 - 01.2001
Food Service Worker
Polynesian Cultural Center, PCC
05.1998 - 11.1999
GED -
Kahuku High School
Associate of Science - Associate of Science Degree in Nursing
Pasadena City College